planned Assessed implemented and evaluated major company strategies assisted with financial analysis and participated in short- and long-term planning Assessed risks anticipated bottlenecks and provided escalation management to balance the needs of the business * Successfully administered multiple cross-functional improvement initiatives in support of organizational strategy * Served as liaison between customer-facing/business operations teams and Information Technology teams which required a solid understanding of business operations as well as technology and customer application systems. Directed developed documented and maintained organization's workflows training operational policies objectives and initiatives in an entrepreneurial results driven fast-paced environment * Supported and managed internal resources in order to facilitate the best customer experience in the most innovative efficient and effective ways possible * Supported multiple leadership teams in development and execution of operations and service strategies to ensure business objectives were achieved * Identified and documented staffing needs worked with departments to recruit and select appropriate hires organized and implemented training for all teammates (new hires as well as incumbents) * Assessed organization-wide learning content and programs needed to implement online application products and services in a collaborative effort with all customer stakeholders * Coordinated multi-department initiatives for establishing new workflow procedures

Highlights:

• Management
• manager
• operations
• development