Description
Summary Customer Success Management Professional with deep expertise in IT service and support. Uniquely skilled in enterprise-savvy customer advocacy and care. Experienced in varied environments from start-up to international industry leader. Accomplished in customer escalation management, relationship management, account management, project management, and technical writing. Tenacious and creative problem solver with excellent communication and presentation skills. Recognized for outstanding account management and team leadership. Managed a group of HQ based support engineers and field support personnel at a technology startup.
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