Description
SUMMARY * Managed $7M+ Portfolio, Lead the work of 100+ Resources including Onsite and Offshore team * 17+ years of experience in Information Technology Industry Good Domain experience in Insurance and Healthcare. * Performed Variety of roles Project Manager, Engagement Manager, Portfolio Manager and Service Delivery Manager Role * Very good exposure in Application Maintenance (IT Service Management) and executed Managed Services Program * Managed multiple projects, project financial reports, team evaluation, coaching, mentoring and performance. * Acted as a lead driver of the project success, facilitating the resolution of day-to-day business, technical and general project issue`s. * Led multiple vendors and internal teams through an aggressive timeline to complete Transition and move to Steady State. * Good Exposure in PMO and VMO Activities. Experience in Portfolio level financials (Invoicing, Pricing and Forecasting) * Managed development projects using Agile-SCRUM methodology * Streamlined team processes to improve KPI's and accuracy to meet SLA. Summary: Client has about 117 applications which span across multiple technologies viz. Mainframes, Distributed Technologies, Data Warehousing, and Siebel etc. Cognizant engaged with Country to provide Tier 2, Tier 3 and Enhancements activities for all these applications. * Manage the Transition including planning, directing and monitoring Transition activities and assigned Cognizant resources, according to the agreed schedule and processes * Coordination with Client Managers and Directors * Responsible for successful delivery of tasks assigned to Cognizant and collaborate with offshore for end to end service delivery to business. * Work as a first point contact for any customer escalation * Manage customer expectation for intake management and capacity planning * Handle issues and risks with respect to Cognizant deliverables * Provide High Severity Incidents Mediation Support * Review SLA Governance & CSI improvements * Review and share status report to customer ACE Delivery Manager Team Size: 50+ Jan 2014 - Aug 2015 Summary: ACE has implemented Genius Product for Property & Casualty line of business and managed end to end policy life cycle. Cognizant has engaged with ACE to provide all production support and development support activities in Genius product. * Responsible for engagement delivery quality and customer satisfaction by structuring and managing projects through completion. * Responsibility of assembling the delivery team and ensuring the team to execute the projects correctly and to the agreed budget. * Manages engagement risk and delivery quality. * Project initiation also includes validating scope, conducting project kickoff and holding discussions with stakeholders. * Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan. * Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent. * Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW. Affinion Engagement Manager June 2012 - Dec 2013 Team Size: 80+ Summary: - Voyager assignment was implemented in service oriented system that Affinion Group uses as an affinity marketer of membership, asset, service request, package enhancement, and loyalty programs. Loyalty programs are structured marketing efforts that reward, and therefore encourage, loyal buying behavior. * Responsible for engagement delivery quality and customer satisfaction by structuring and managing projects through completion. * Responsibility of assembling the delivery team and ensuring the team to execute the projects correctly and to the agreed budget. * Manages engagement risk and delivery quality. * Project initiation also includes validating scope, conducting project kickoff and holding discussions with stakeholders. * Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan. * Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent. * Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW Project Summary: The main objective of this program is to consolidate the Production Support, Business support by Vendors and MetLife FTEs to Cognizant's services. This transition was executed in phased approach where in applications are categorized as Vendor & Met FTE waves and effective transitions are planned. * Manage the Transition including planning, directing and monitoring Transition activities and assigned Cognizant resources, according to the agreed schedule and processes * Responsible for successful delivery of tasks assigned to Cognizant Offshore and collaborate with onsite for end to end service delivery to business. * Work as a first point contact for any customer escalation related to offshore and work collaboratively with Onsite SDM to fix * Manage customer expectation for intake management and capacity planning for offshore * Handle issues and risks of Cognizant Offshore deliverables * Drive governance through SLAs tracking, reporting and service outcome metrics/KPI * Drive Continual Service Improvement (CSI) * Prepare and Review Status reports RSA Arrowpoint Support Project Manager Jan 2006 - Sep 2008 Team Size : 30 Project Summary: - As a part of its business strategy to scale down the operations, Arrowood Indemnity Company (formerly Royal & Sun Alliance) has outsourced some of its applications to Cognizant for their maintenance till they are retired. The service provided involves handling of the enhancement work items, production support activities and overall maintenance of these systems. . * Review project plans to determine the time frame, funding limitations, procedures for executing the project, staffing requirements, and the allotment of available resources * Ensuring service performance is monitored and reviewed for areas requiring improvement as well as delivering on improvement initiatives * Identify business development opportunities within the three project and work closely with the Delivery Manager to develop business initiatives based on these opportunities * Tracks and reports team hours and expenses on a weekly basis. * Organization: Allianz Cornhill Information Services (P) Ltd. ACIS Senior Consultant Aug 2003 - Dec 2005 Project Summary: a) UK Insurance industry developed a database of all vehicles and their associated insurance policies, this Database is called Motor Insurance database (MID). Policyholder or broker captures vehicle information on the Allianz cornhill MID (ACMI) Website b) Quotation will be generated based on set of underwriting questions with restricted answers and has the option to buy online. If the quote is already opted to save it, and can proceed directly to buying and also has the ability to request information from a customer and provide them with a quote via e-mail * Played an active role of technical lead. * Development of system requirement document, detail design and technical specifications * Involved in designing and developing the project based on the Multi-tier architecture. * Bug fixing & minor enhancements * Coding and debugging, Unit testing, System Integration Testing and support for User Acceptance testing of the developed modules. * Have been a mentor for associate and senior level programmers. * Organization: Solprocom Computers (P) Ltd (Known as Health Plan Systems (India) Private Ltd), * HPS Products May 2001 - July 2003 Senior Analyst Summary: - a) HPS Total Administrator-This product is used to process claims from different providers based on their location or based on the contract and payment adjustment has been made according to the member plan specific criteria. This application is also used to export the claims in HIPAA compliant Electronic Data Interchange (EDI) X12 format. b) ww.2hps.com- HPS provides a secured service to medical Insurance Companies to store their doctor's credentialing information's online. Doctor's practicing alone or group can register in this site and utilize it. This allows the doctor's to access their medical records securely through web, anywhere, anytime c) HPS Professional - Physician manage patient accounts across an unlimited number of users and patients at different facilities. Access financial health of practice details and show productivity trends, and also more sophisticated reports has been developed like Activities by insurance carrier, physician, service and facility for analytic comparisons and insights * Played an active role of technical lead. * Development of system requirement document, detail design and technical specifications * Involved in designing and developing the project based on the Multi-tier architecture. * Bug fixing & minor enhancements * Coding and debugging, Unit testing, System Integration Testing and support for User Acceptance testing of the developed modules. * Have been a mentor for associate and senior level programmers. * * Organization: 3rd Agenda Web Developer May 2000 - Apr 2001 Project Summary: a) Sitagita.com is comprehensive women portal for Indian women anywhere in the world. It seeks to inform and empower the Indian women by enabling her to do comparison shopping, and leading her to rich content on variety of subject. Surveys and questionnaires like e-poll and e-perspective are changed, and older articles and features are replaced. b) Third party management System (TPM) - TPM site is restricted to Regional Credit Managers, Legal & Compliance cell, AVP's with different level of rights. The functionality of the site are sign up, maintenance, renew, reenroll, and terminate dealer & third party and to generate various reports such as new dealer/party sign up etc., c) NetFinEx - This site deals with financial and securities trading site. Netfinex provides the customer with a single point of access to accurate and up to date financial information, unbiased advice and on the spot transaction capabilities. * Coding and debugging. * Unit testing of the programs. Provide test cases and support for UAT.
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