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Online Resumes with "Escalation Management"
Entrepreneurial & Transformative Technical Program Manager
24 years of leading telecommunications operations, building high-performing teams, and generating company growth. Innovative, results-driven leader with extensive experience directing a variety of complex projects / programs for global telecommunication manufacturing and services solutions companies and their partners. Excels at driving profitable growth through relationship building, cross-functional team collaboration, st...
Ideal Companies: Verizon, Crown Castle, Comcast
Tags for this Online Resume: Documentation, Motorola, Process Improvements, Project Management, Project Manager, Call Center, Diagnostic Tools, Support, Switches, Microsoft Office, SharePoint, Visio, Google Docs, Google Earth, Google Sites, Fiber-to-Home, Cell Tower
More than eighteen years experience in customer support for Utilities Applications with recognized strengths in customer management, employee development, problem solving, trouble shooting, and planning and implementing proactive procedures and systems to
Experienced Customer Support Director, familiar with managing remote teams and using KPIs to develop, support and grow staff. Talent for escalation resolution and customer satisfaction. Seeking to contribute to growing organization.
Ideal Companies: Oracle, Amazon, Google,
Tags for this Online Resume: Documentation, Infrastructure, Policies and Procedures, Team Lead, Oracle, Project Management, Automation, Management, Support Professional
Daily Challenges now being accepted.
Efficient in all forms of Telecommunications to including 3-5 years of Cisco Unified Communications. (Technical and Engineering.) Efficient at performing all manners of engineering, maintenance and installation, including Cisco Router/Switches and Cisco Unified Communication maintenance. Proficient at analysis and troubleshooting of network issues
Ideal Companies:
Tags for this Online Resume: VoIP, Cisco Unified Communications, Call Manager, Unity, IR Prognosis, ACD, Automatic Call Distribution, Cisco, Cisco Routers, Cisco Unified Communications Manager
Manager - 0 Years of Experience
Tags for this Online Resume: Account Manager, Ethernet, Networking, Payroll, Firepond Converse, Oracle, Root Cause Analysis, Management, Project Management, Troubleshooting
Senior Vice President - 25 Years of Experience - Near 60047
A seasoned dynamic Corporate Executive within the operations and information technology arena. Technological leader seeking innovative ways of providing operations support to a variety of stakeholders at all organizational business levels. Imaginative thinker having the ability to plan strategic and tactical directions in accordance with business, product or customer need. Effective communicator with the unique ability to...
Tags for this Online Resume: Strategic Vision, Information Technology, Software, Architectural, Artificial Intelligence, Best Practices, Business Case Development, Strategic Thinker, Process/Procedure Automation, Build High Performance Teams, Operational Leadership, ITIL, LEAN, Scrum Product Owner, PMP, Change Leader, Continuous Improvement, KPI's, SOP's, B2C/B2B/B2E Transactional Operations, Customer Interaction Model, PEC's, EHP's, Retail Operations, Emerging Technologies, Call Center, Customer Service, Collaboration, BPO's, BC/DR/Risk Assessment and Analysis
Manager
Ideal Companies: FISERV, FISERV
Tags for this Online Resume: Documentation, Infrastructure, Managed Security, Network Security, Security, Compliance, Audit, Business Requirements, Capacity Planning, COBIT
Manager
Ideal Companies: Dow Jones, Dow Jones, Dow Jones, Google, Amazon, Microsoft
Tags for this Online Resume: Asset Management, Audit, Billing, Documentation, HP, Inventory, Layout, Management, Marketing Management, Microsoft
