CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "Customer experience"

Senior Digital Marketing and Strategy - 15 years - Santa Monica

I want to bring my entertainment, digital, and agency experience to a dynamic, well managed content-focused organization. I'm super experienced at leading the development of data-driven marketing strategies and programs, and leveraging multiple channels to build brand experiences across relevant digital and offline touch points. I have proven experience in developing digital road maps, strategic insights, direct response pl...

Tags for this Online Resume: Marketing Management, Bilingual, Entertainment, Marketing, Digital, Strategy, VP, Vice President, Account Director, Vice President

Major Account Executive - 20 Years of Experience - Near 95476

Summary A leader with a proven history of success. A natural closer with exceptional sales skills. Focused on creating an excellent business environment with emphasis on providing superior customer experiences. Outstanding vendor and customer relationship management skills. An ability to develop simple, easily implemented solutions provides a strong foundation for deep client rapport. Attentive to customer intimacy. Incisiv...

Tags for this Online Resume: Recruiter, Technical Recruiter, Sales, Telecommunications, Automation, Billing, Call Center, Consulting, Management, Customer Service

Customer Service Manager - 17 Years of Experience - Near 17331

20+ years experience managing leading and initiating process improvements mentoring employee development leading project teams and providing exceptional client services. Unparalleled enthusiasm for enhancing the customer experience and exceptional interpersonal and communication skills. Recognized for outstanding leadership and positive approach to daily challenges.

Tags for this Online Resume: Customer Service, Sarbanes Oxley, Management, Order Entry, Process Improvements, Purchasing, Sales, Light Emitting Diode, Advertising, Consulting

Data Centre Manager - 14 Years of Experience - Near 55110

Career Highlights Designed and implemented several LANs including wireless, CAT5 cabling, switches, routers, print, and file servers and desktop workstations. Championed efforts to deploy Linux servers in key locations while providing firewall print and file services, which reduced license fees. Significantly reduced hardware costs for small companies by custom building PCs rather than purchase through retail channels. Impl...

Tags for this Online Resume: Help Desk, Wireless, Cabling, Help Desk Support, PCS, Personal Conferencing Specification (PCS), Routers, Servers, Support, Switches

Business-to-Business Marketer - 15 Years of Experience - Near 98028

Accomplished senior level marketing professional with longstanding history driving B2B marketing strategy, global integrated marketing programs and high performing teams. Experience ranging from setting the vision and strategic direction for teams to driving a tactical implementation plan to optimize and align cutting edge marketing practices. A passion for seeking new ways to enhance the customer experience and being a mar...

Tags for this Online Resume: Microsoft, Management, integrated marketing, product launch, marketing automation, digital marketing, product marketing, Global Marketing, campaigns, leadership

Director - 18 Years of Experience - Near 84095

18+ years domestic / international experience managing multi-site business / contact center operations that include: operational strategy KPI management process improvement quality programs customer experience (VoC / NPS / CSAT) training online help / self-service social media workforce management (capacity planning / forecasting scheduling intraday mgt and service level / staffing optimization) budget / P&L management IT /...

Tags for this Online Resume: Forecasting, Budgeting, Customer Relationship Management, Financial, Financial Modeling, Modeling Experience, Operating Budget, Process Improvement, Software, Computer Telephony Integration (CTI), Operations, SaaS, Contact Center Operations, Client Implementations

Sales Manager - 10 Years of Experience - Near 98502

Accomplishments: Trained sales team in contacting clients, gaining access to decision makers, getting appointments and closing sales. * Consistently in the top one percent of a sales staff of over 250 sales executives and over 3000 employees. * Awarded for top figures in account retention. * Secured large accounts with nationally and internationally recognized clients. * Achieved and maintained an average of 80%+ closure ra...

Tags for this Online Resume: Billing, Complaints, Business Plan, Customer Service, Forecasting, Internet, Administrative Support, Attention to Detail, Account Management, Accounting

Project Manager - 20 Years of Experience - Near 96734

Areas of Expertise * Startups, Mergers, Acquisitions * Large-scale Client Engagements * Project and Resource Management * Change Management, Gap Analysis * Custom CRM, Ecommerce, SaaS * Salesforce.com CRM, SteelBrick CPQ * Salesforce Sales, Service, Community Cloud * Salesforce Service Console, Task Ray, KB * Salesforce for Outlook, Lightning, Chat * Agile Scrum, Jira Administrator * Extraordinary Customer Experience * Glob...

Tags for this Online Resume: Customer Relationship Management, Ecommerce, Integrate, Interactive Voice Response, Project Management, Project Manager, System design, POS, Professional Services, Services, Salesforce.com, Contact Center Specialist, Project Manager, Business Analyst, Director of Operations, Change Management, Process and System Optimization, Customer Experience, Customer Service, Call Center Optimization

Chief Information Officer - 19 Years of Experience - Near 11201

Lead strategic IT or business transformation including changing operating models where required to set team up for success. Use digital tools to enhance the organization effectiveness and provide an excellent customer experience.

Tags for this Online Resume: Customer Relationship Management, Information Technology, Financial Industry, Program Manager, Management, Project Management, Project Management Office, change management, Cross-functional team leadership, Organization effectiveness, Budget, Team leadership, lean six sigma, strategy, Transformation, Healthcare, Customer experience, Workshop facilitation

Business Analyst - 7 Years of Experience - Near 77065

QUALIFICATIONS * Dedicated Analyst with comprehensive leadership, and management experience. While possessing well-developed skills to evaluate and improve business systems and processes, with a combination of project management skills. * Enthusiastic Business Analyst with strong ability to synthesize available data and identify opportunities for increasing revenue, decreasing costs, and improving the customer experience an...

Tags for this Online Resume: systems analyst, applications analyst, salesforce, sharepoint, analyst, Management, Sharepoint Technologies, Troubleshooting, Intranet, Microsoft Access

Partner - 20 Years of Experience - Near 07006

Career Highlights Global Delivery Innovation Lead at Accenture, Accountable for Enhanced Global Talent Fulfillment / Crowdsourcing/Machine Learning, Design Thinking Capability, and Language Migration practices. Responsible for the P&L, vision/strategy, operations, industrialization of delivery, governance, tactical and strategic planning, and management of a $250M annual group pipeline. Global Application Modernization Lead...

Tags for this Online Resume: Infrastructure, Banking Industry, Manufacturing, Automation, Architect, Consulting, leadership, transformation, mentor, Delivery, Financial services, Machine Learning, Travel and Transportation, innovation, thought leadership

Managing Director - 20 Years of Experience - Near 21234

Consistent Regional Call Center Mgr -Customer Relations - Northeast & Southeast Regional Zone Call Center * Oversaw a staff of a hundred plus customer service operators at one of the largest, corporate call centers whilst managing several other key departments. Customer Experience, Customer Care, Quality Assurance Team, Outbound Sales, Commercial Sales, Online Chat Team, Dispatch Team, Service Tech Teams, Local Service Bran...

Tags for this Online Resume: Training, Analytical Skills, Financial, Financial Statement, Focus, Planning, Scheduling, Strategic Planning, Call Center, Management