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Online Resumes with "Contact Center Operations"



the call center guy

Great communicator on what is important in a call center operation

Ideal Companies: AMEX, USAA, Fidelity

Tags for this Online Resume: Contact Center, Call Center

Senior Manager - 14 years experience - Contact Center Operations & Strategy - ACD/CRM/MDM

Forecast Analyst/Contact Center Operations Consultant - Organized and managed business processes and metrics analysis; alerted and advised Cisco management teams to address potential risks and issues; recommended and implemented solutions to mitigate thos

I am a results-driven supervisor/senior analyst with expertise in global performance and metrics design and reporting, staffing, supervision, leadership, and customer relationship management. I am analytical articulate, creative, and apply sound business strategies and effective communication to achieve targeted goals. I am highly skilled in motivating and managing teams to achieve desired results, including outsourced ve...

Manager of Contact Center Operation - Superior Customer Service and Sales Management

VP or Director of Home Agent Contact Center Operations

To help a company with the build-out, deployment and management of the home agent contact center model.

Tags for this Online Resume: Operations, sales, business development, project management

Featured Profile

Call Center Director, Charlotte, NC

A project management position utilizing my experience in contact center operations, Cisco Unified Communications, and business continuity planning to improve customer service, business processes and return on invesment.

Business Development/Strategic Alliance/Senior Sales Executive

I would like to join a progressive company where I can participate in the growth and success by contributing to revenue, increased distribution, customer satisfaction and industry awareness of products and solutions. I am seeking a position where I can use my consultative approach to sales when interacting with customers in both direct and indirect sales environments.

Tags for this Online Resume: Sales, business development, Strategic Alliances, Sales Management, Global Accounts, Contact Center Operations

Sr. Level Contact Center Operations

To align with a growing, forward thinking, organization where my experience, proven track record of accomplishments would be mutually beneficial.

Tags for this Online Resume: Contact Center, Business Operations, Collections, Customer Service

Call Center Professional

Team Leadership & Process Management Professional with over 20 years’ experience directing all aspects of contact center operations. Proven success in accomplishing key operating metrics through selecting & developing high energy and results-oriented teams. Ability to implement best practices due to extensive leadership experience in airline, car rental, hospitality and healthcare industries. Known for high energy, flexi...

Tags for this Online Resume: call center executive, turnaround experience, inspiring team leadership, employee relations, building positive cultures, Improving office performance

Contact Center Operations

Dedicated strategic leader with 12+ years of experience in consumer service settings. Passionate about the Customer Experience to promote collaboration, quality of service, customer satisfaction, and consumer retention all to drive brand loyalty.

Tags for this Online Resume: Customer Expereince, Quality Assurance, Operations

BPO Contact Center Operations Manager with 15+ Years of Experience - Willing to relocate along the east coast

A highly trusted, goal-oriented and accomplished business manager whose confidence, perseverance and vision promote success. Eager to apply strategies and initiatives to improve organizational performance as a BPO/Call Center Operations Manager; a consummate professional with a wealth of experience in business operations, call center management, and running multiple client and vendor relationships in both domestic and off-...

Tags for this Online Resume: Contact Center, Call Center, Vendor Management, Process Improvement, BPO Operations, Start Ups and Growth Strategies