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Were you looking for Contact-Center-Operations job results?
Click Here to search for Contact-Center-Operations in our 2.4M jobs.
Online Resumes with "Contact Center Operations"
Director - 18 Years of Experience - Near 84095
18+ years domestic / international experience managing multi-site business / contact center operations that include: operational strategy KPI management process improvement quality programs customer experience (VoC / NPS / CSAT) training online help / self-service social media workforce management (capacity planning / forecasting scheduling intraday mgt and service level / staffing optimization) budget / P&L management IT /...
Tags for this Online Resume: Forecasting, Budgeting, Customer Relationship Management, Financial, Financial Modeling, Modeling Experience, Operating Budget, Process Improvement, Software, Computer Telephony Integration (CTI), Operations, SaaS, Contact Center Operations, Client Implementations
Customer Service Manager - 12 Years of Experience - Near 32837
PROFESSIONAL SUMMARY A results driven executive with demonstrated abilities to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business unit development, project and product management, and sys...
Tags for this Online Resume: Management, Automation, Business Requirements, Change Management, Consolidations, Consulting, Customer Service, Firepond Contact Center, customer service, call center
Project Manager - 17 Years of Experience - Near 76036
Summary: PgM & PM: PMI / PMP Certified Project Manager Infrastructure: ITIL Foundation Certified Application Development: PMI / ACP - Agile Certified Practitioner & Certified Scrum Master Quality & Process: Six Sigma Black Belt Certified (Yellow Belt & Green Belt as well) Past VP of Finance for the Fort Worth Chapter of the Project Management Institute -PMI. Proven Leader with outstanding deliverables focused performance. A...
Tags for this Online Resume: Infrastructure, SDLC, IT Project Manager, agile, PMP, IT Program Manager, Scrum Master
Senior Vice President - 15 Years of Experience - Near 75035
ACCOMPLISHMENTS * Exceeded performance measures in all category related to contact center operations for over 23 years * Developed and implemented processes to reduce operational cost and increase efficiency with various banking operations functions * Championed off shore support to take advantage of world clock and reduce resolution time for transactions initiated by clients and Advisory members * Implemented offshore fulf...
Tags for this Online Resume: Customer Service, Service & Support, Audit, Financial, Protocol, Back Office, Banking Industry, Banking Operations, High Net Worth, Project Management
Loan Officer - 20 Years of Experience - Near 18966
Summary of qualifications Profit driven executive with core competencies in Collections, Loan Servicing Operations and Contact Center Management. Proven experience in start-up initiatives, project implementation, cross-functional teamwork, development of policy and procedure and compliance management. Expertise: Client Relations * Collections / Asset Management * Contact Center Operations * Loss Mitigation & Foreclosure * C...
Tags for this Online Resume: Quality Assurance, Test, FACETS, Mortgage Loans, Compliance, Call Center, Collection, Credit Cards, Customer Service, Insurance
Project Manager
Summary: PgM & PM: PMI / PMP Certified Project Manager Infrastructure: ITIL Foundation Certified Application Development: PMI / ACP - Agile Certified Practitioner & Certified Scrum Master Quality & Process: Six Sigma Black Belt Certified (Yellow Belt & Green Belt as well) Past VP of Finance for the Fort Worth Chapter of the Project Management Institute -PMI. Proven Leader with outstanding deliverables focused performance. A...
Tags for this Online Resume: Unix, Infrastructure, Intel, Microsoft Windows, Quality, Quality Assurance, Data Conversion, Firewall, IBM AIX, SDLC, agile, c#, software
Customer Service Manager - 20 Years of Experience - Near 78664
Summary Experienced Contact Center Leader! Vast experience in all aspect of a successful contact center operation. Proven experience in process and performance improvement in single to multi-site and international operations. Skills include: * Customer service leadership * Program management * Account management * Experience engineering * Strategic planning * Team building and motivation * Customer Satisfaction/NPS * Contac...
Tags for this Online Resume: Contact Center, Operations, Brand experience, Customer Service, Technical Support, Productivity, Process improvement, Training and Development, Quality Assurance, Leadership Development, NPS, cost reduction, call center, customer service, sales
Manager - 4 Years of Experience - Near 85025
Tags for this Online Resume: Call Center, Customer Service, Firepond Contact Center
Operations
Tags for this Online Resume: Event management, Corporate sponsorship, Workforce development, Call center management, Workforce Management, Contact Center Operations
Managing Director - 20 Years of Experience
I am looking for an opportunity where I can continue to grow both personally and professional while at the same time providing guidance and expertise in developing and delivering business and technology solutions focused on improving operational efficiencies and driving a high quality, unparalleled customer experience.
Ideal Companies: Eli Lilly, Anthem, Seven Corners, Amazon, Salesforce, Angies List, CNO, Community Health, St. Vincent's,
Tags for this Online Resume: Customer, Service, Management, Leadership, Transformation, Operations, Business Development, Customer Experience, Business Process Outsourcing, Vendor Management
Account Manager
Tags for this Online Resume: Account Management, Complaints, Management, Security, Services, Call Center, Customer Relationship Management, Desktop Computer, Email, Policies and Procedures
Customer Service Manager - 14 Years of Experience
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Ideal Companies: Converse, Journeys, Lids, J&M, Genesco
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
