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Online Resumes with "Contact Center Operations"
VP of Operations - 18 years of experiance - Los Angeles
I would like to join and grow within an organization that is looking for a result driven Executive. Dedicated, seasoned, and dynamic operations professional, with more than 18 years of solid and progressive experience in all facets of operations management (i.e. Contact Center operations, Processing operation, Sales, Telecom, IT, Quality Assurance, Training and Development, Project Management, Payroll, HR, and Facilities M...
Tags for this Online Resume: Operations, Client Service, Executive, Health Care - Business, Profit , Start-up
Call Center, Contact Center Operations Manager, San Antonio, TX
An experienced manager with a background of leading customer relations, customer service operations, support services, and developing/enhancing business relationships. Experienced in call center and contact center operations , workforce management, financial analysis, forecasting, compliance, and business process design. Expertise working with customer focused operations, service activities, quality metrics, project manag...
Tags for this Online Resume: Management, Leader, Director, Operations, Call Center
Vice President Contact Center/Operations Healthcare, Phoenix
Tags for this Online Resume: Customer Support , Best Practices, Contact Center, Operations, Healthcare Services, Senior Leadership
Director - 15 Years of Experience - Near 28078
A high-impact leader with a successful record of designing, implementing and managing process improvements within highly competitive industries. An experienced manager skilled in developing strategies and initiatives that deliver operating efficiency, improve the customer experience and achieve results through employee development. Leadership – Proven ability to manage and motivate a large team to deliver high quality res...
Tags for this Online Resume: Charlotte, Contact Center, Budget, work force management, Quality Assurance, Employee Development, Training, Communication
Operations - 3 Years of Experience - Near 79904
As an experienced sales and service management professional seeking an opportunity to become vital member of a dynamic and innovative organization.
Ideal Companies: 1963, 1963, 1963, HCA, Uber, Fedex, UPS, Lifelock, ChikFila, Ford, ADP, USAA, GEICO, Disney
Tags for this Online Resume: MBA, procurement, mexico, insurance, Spanish, bilingual, supply chain, logistics, communication, customer service
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Director - 20 Years of Experience - Near 85249
SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational eff...
Tags for this Online Resume: Management, Sales, Support, Web, Leadership, Coaching, Leadership Development, Call Center, Contact Center, Phoenix, Customer Service, Customer Experience, Sales Management, Inside Sales, Technical Support, Zendesk, MS Office, Avaya CMS, Workforce Management, Live Chat, Six Sigma
Chief Operating Officer Chief Information Officer Vice President Operations Vice President Customer Care
to obtain consulting or employment in IT, Operations, Customer Care where I can make significant contributions to improving company profitability
Tags for this Online Resume: Project Management, Change Management, Process Improvements, Information Technology, Consulting, Customer Relationship Management, Contact Center, SDLC, Leadership, Microsoft
Project Manager - 10 Years of Experience - Near 61010
PROFESSIONAL SUMMARY An accomplished Project Manager with extensive experience working with customers on department improvements and navigating change. This includes Business Process and IT projects as well as Business Continuity and Disaster Recovery plans. AREAS OF EXPERTISE * Project Management Methodologies * Reengineering Execution * Business Continuity Planning * Telecom/Voice Network Architecture * IP Enablement * Co...
Tags for this Online Resume: AVAYA, Cisco, Cms, Forecasting, Intelligent Call Management, Microsoft PowerPoint, Project Management, Project Manager, Documentation, Project Methodologies
Director
Skills Summary Leader with extensive experience in building, analyzing, and operating high volume customer contact center operations. Skilled in new technology implementations and developing world class customer service operations. Excellent background in process improvement utilizing programs such as TQM and Six Sigma to create a greater return on investment. Experienced in creating strategies to improve customer satisfact...
Tags for this Online Resume: Call Center, Bankruptcy, Insurance, Insurance Claims, Customer Relationship Management, Integrate, Project Management, Project Manager, SAP, Siebel, Workforce
Telecomm Specialist - 8 Years of Experience - Near 07062
Profile Accomplished Project Manager, Requirements Analyst, Contact Center Designer, and Trainer, with a strong record of accomplishment supporting numerous large VoIP installations for customers across various industries, including healthcare, government, education and finance. This professional has driven teams and provided individual tailored consultation that included detailed requirements gathering, business assessment...
Tags for this Online Resume: Financial Industry, Contact Center, Management, Project Management, Project Manager, Voice, Voice Over Internet Protocol, Call Center, Call Center Management, DMS, Trainer/Instructor
Customer Service Manager - 14 Years of Experience - Near 85041
HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement/Consulting - Arizona State Retirement System * Healthcare / (Medicare/Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...
Tags for this Online Resume: Bilingual, Call Center, Customer Service, Training, Cms, Medicare, Insurance, Management, Benefits, ACD
