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Online Resumes with "Contact Center Management "
Contact Center Management 15 years expertise
Tags for this Online Resume: risk management , budget development, strategic planning, call center operations, financial reporting, policies and procedures, project management , healthcare, technology management , telecommunications', VoIp, system design, information technology, acquisition and management , start-up operations , telecommunications , re-engineering, operation management, forecasting, service level agreements , contract negotiations , outsourcing , vendor management
Sales Engineer Denver CO
To obtain a career in which I can utilize my WAN/LAN hands on Sales engineering skills with a focus on Enterprise Architecture and translating the client's business requirements into specific system, application or process designs. Contact Center Management Applications, such as Avaya Communication Manager also Cisco Call Manager (SOA/ERP, CRM), sales and planning (Voice, Video, Data, EMS/NMS (FCAPS ) Optical design Unifie...
Tags for this Online Resume: Business Development Manager, Solution Sales , Engagement Manager, Technical Consulting
Contact Center Manager - 30+ years experience
Tags for this Online Resume: Call Center Operations, Workforce Management, Performance Management, Staff Management, Process Improvement, Financial Accountability
Client Relations Diva
I am a highly focused executive with twenty-nine years of experience in Fortune 100 Companies, providing a background in Financial Systems, Telecommunications, IT, and Business Consulting. I have proven leadership in implementation and software development, business and strategic planning, national program management and funding, product development and implementation, financial systems business solution design and larg...
Ideal Companies: FEMA, USAA, Duke Energy, Marriott
Tags for this Online Resume: Program Management, service relations, account relations, technical project management, direct, service, operations, vice president, accountability, manages oters
Customer Service Manager, Call Center
Result-driven management executive with 15 years’ experience in training, development and project management, including 13 years call center management in high-volume operations. Skilled as internal consultant in analyzing existing operations and implementing the strategies, process and technologies to improve productivity and efficiency. Expert in facilitating change in a workforce to support organizational operating, fin...
Tags for this Online Resume: Call Center Manager, Customer Service Manager, Call Center Ops Manager, Outbound Call Manager, Client Service Manager , Client Service Supervisor, Call Center Supervisor, Outbound Call Supervisor, Sales Manager Call Center, Data Entry Manager, Data Entry Supervisor, Contact Center Manager, Monitoring Station Manager
Workforce Management Professional
To enhance my career experience and advance in Contact Center Management.
Business Operations Leader - Vendor Management, Process Improvement, Multi-site including offshore
Results-oriented leader with cross-functional skills gained from 25+ years of experience. Possess excellent operations, planning, organizational and leadership qualifications. Original thinker with a successful record for delivering results by combining strong interpersonal skills with business savvy.
Tags for this Online Resume: Leadership, Contact Center Management, Business Operations Management, Process Improvement, Staff Development, Problem Solver
Customer Contact Center Manager
Inside Sales Manager/Channel Sales Manager/Project Manager
Ability to grow with a company and contribute to the success of their sales and business operations team. I am looking for the opportunity to lead and grow a team of exceptional individuals. The company should have open communications with employees, solid growth plans and be committed to investing capital and resources to become the best of breed.
Ideal Companies: Cisco Systems, NetApp, Cree, IBM, Red Hat, Citrix, NWN,
Tags for this Online Resume: Salesforce.com, Cisco, Inside Sales, Director of Sales, Contact Center Manager, Project Manager, Program Manager, Channel Sales, Channel Programs, Business Operations, Virtual Sales Management, Partner Programs, Distribution, Employee Hiring, Coaching, Networking
Contact Center Manager - Call Center Manager - 15 Years Experience - Austin, TX
A results oriented contact center manager in the telecommunications & banking industries seeking position in Austin, Texas. Known for building high performance teams that deliver exceptional customer satisfaction within budget and other business objectives.
Tags for this Online Resume: Leadership, Forecast Call Volume, Management, Service Level Management, Coaching, Project Management, Metric Analysis, Process Improvement, Policy/Procedure Development, Problem Solving, Quality Assurance, Communication, High Production Environments, Technology Integration, Training, Documentaion, Chat, Email, Support, customer service, contact center
Sales Engineer
Results-driven Engineering and Product Specialist with over 20 years of progressive experience, partnering with global internal/external clients in delivering targeted customer solutions; principally for Top Fortune industry leaders. Expertise in supporting premier accounts with a full suite contact center and managed services, driving increased sales and customer satisfaction through exceptional high touch service; meetin...
Tags for this Online Resume: Tampa, FL, Telecom Specialist, Sales Engineer, Solutions Architect
Contact Center Manager
Experienced Information Technology Manager, with strong background in systems development, systems maintenance, change management; process development, workforce management, infrastructure analysis, contact center management, contact center design, voice and data implementation, including vendor management.
Tags for this Online Resume: Service network manager, Project Manager, Telecommunications specialist, Business analyst
