A results oriented contact center manager in the telecommunications & banking industries seeking position in Austin, Texas. Known for building high performance teams that deliver exceptional customer satisfaction within budget and other business objectives.
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Leadership, Forecast Call Volume, Management, Service Level Management, Coaching, Project Management, Metric Analysis, Process Improvement, Policy/Procedure Development, Problem Solving, Quality Assurance, Communication, High Production Environments, Technology Integration, Training, Documentaion, Chat, Email, Support, customer service, contact center
I am a dedicated person with the leadership and organizational abilities and can provide outstanding customer service to customers and their concerns when it comes to quality, service and uncompromising ethics. I am seeking a position where I can expand my skills, knowledge in a professional and motivating business environment, I spent several years as a Customer Service Representative/ banking specialist with Wells Fargo B...
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Complaints, Management, Banking Industry, Customer Service, Home Furnishings, Leadership, Planning, Project Leadership, On-line Banking, Aml (Macro Lang)
Professional Summary Accomplished and integrity-driven with strong concentration and enormous success in Revenue Cycle Management and Project Management and customer service fulfillment. Over 25 years of healthcare field experience to private and hospital based physicians in optimizing practice operations in such areas as billing, financial management, revenue cycle, patient access, HIM, compliance and technology integratio...
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ALLSCRIPTS, Surgery, Management, Billing, Athena, Collection, Collection Processes, Scheduling, Coding, Ad Hoc Reports
Professional Summary Accomplished and integrity-driven with strong concentration and enormous success in Revenue Cycle Management and Project Management and customer service fulfillment. Over 25 years of healthcare field experience to private and hospital based physicians in optimizing practice operations in such areas as billing, financial management, revenue cycle, patient access, HIM, compliance and technology integratio...
Tags for this Online Resume:
ALLSCRIPTS, Surgery, Management, Billing, Athena, Collection, Collection Processes, Scheduling, Coding, Ad Hoc Reports, management, Director of Revenue Cycle Management
