CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "Call Recording"

Legacy System Programmer - 4 Years of Experience - Near 67212

AREAS OF EXPERTISE Project Management Accomplishing tasks by initiation of project objectives and understanding the deliverables. Processing action Plans and execute by coordinating with resources, to facilitate the entire process dependent on nature of project and Project Manager's requirement. Successful completion of assigned task in scheduled time and ability to multitask at times. Build & maintain projects on Windows a...

Tags for this Online Resume: Microsoft Windows, Structured Query Language, Desktop Computer, Install, Microsoft, Microsoft SQL Server, Microsoft Visual Studio, PDF, Test

Application Support - 12 Years of Experience - Near 08817

SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...

Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer

Telecommunications Sales Agent - 18 Years of Experience - Near 33177

Summary: Accomplished Solution Sales Expert in the Contact Center Software and Technology space 17+ years of Managing Complex Sales Cycles. A phenomenal Team Motivator and Leader. Passionate, Tenacious, and Results-Driven. A "make-it-happen" professional with the ability to build C-Level relationships by understanding key business challenges/applications and demonstrating how Enterprise Software Solutions can help to get mo...

Tags for this Online Resume: Remote Home Office, Enterprise Software, Contact Center Industry, Solution Sales, Business Development, Sales, Telecommunications, Channel Manager, Cloud Services, ISP, Call Recording, SaaS, UCaaS, Director of Sales

Technical Writer - 12 Years of Experience - Near 76053

Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...

Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning

Telecomm Specialist - 8 Years of Experience - Near 60189

COVER LETTER: Dear Hiring Manager, I am Dependable, Trustworthy and Dedicated to providing the best service possible. With over 30 Years of Telecom \ Network experience, I am proficient in: Cable Terminations, building MDF's and IDF's. Turn up and Test for T1\ PRI circuits including Troubleshooting, Testing and Certification Vendor meetings to solve issues with ISP's Running all Types of Cables on Ladders, Bucket Lifts or O...

Tags for this Online Resume: Diagnostics, Routers, Switches, System Implementation, Firewall, Local Area Network, Microsoft Windows, Microsoft Windows XP, Symantec, Windows 7

Administrative Assistant - 20 Years of Experience - Near 29687

Fashion merchandise Answered and directed calls. Recorded and typed analytical findings. Scheduled appointments to interview welfare recipients.

Tags for this Online Resume: Applications, Secretarial, Support, Medical, Medical Transcriptionist, Billing, Pediatrics, SAP, Administrative Assistant, Research and Development

Not Listed - 18 Years of Experience - Near 30126

SUMMARY OF QUALIFICATIONS Over 20 years Contact Center/Telephony experience Maintenance Administrator of PBX/VoIP systems Nortel CS1000 PBX (SME of Nortel Platform, Skills based routing) CUCM 8.5 UCCE/CVP 8.5 /IP IVR Unity Connection CUIC Reporting Verint Impact360 Call Recording Workforce Management PRESENT POSITIONS

Tags for this Online Resume: Intelligent Call Management, UCCE

Sales Engineer - 20 Years of Experience - Near 60192

Profile I have been in the Telecommunications field for 30 years, and the Contact Center space for 25 years. * I was technical support Engineer for Genesys platform solutions during the period where SBC Datacom sold and supported Genesys solutions. I was a Genesys Certified Engineer during that time, so implementation, database configuration, call flows and scripting problem resolution for supporting SBC deployment teams. w...

Tags for this Online Resume: Integrate, Interactive Voice Response, Speech Recognition, PBX, CENTREX MATE/PLEXAR, CALL FLOW SCRIPTING, RECORDING, WFM, VOIP Engineer, UCCX, UCCE, Cloud, Hosted

Telecomm Specialist

SUMMARY A flexible, driven, and dedicated Vice president, who seeks challenges, is looking for the opportunity to grow and become a valuable team member within a dynamic organization. I offer 15+ years of technical experience in application support and management, including full responsibility of various applications and strategic planning. Highly Technical and experienced individual with Pega, Avaya, Aspect, Cisco ICM Cisc...

Tags for this Online Resume: Business Requirements, Computer Telephony Integration (CTI), Infrastructure, Interactive Voice Response, Planning, Process Improvements, Programming, Agile Methodologies, Agile methodology, Documentation

Technology Manager

Ideal Companies: Nike, Mentor Graphics, Xerox, Adidas, Portland Trailblazers, Microsoft, Cisco Systems

Tags for this Online Resume: Cisco, VoIP, Verint, CallManager, Unified Messaging, Exchange, Project Management, Tekecommunications, Telecommunications, Call Recording, Server administration, Blackberry Enterprise Server, Policies, Procedures, Training, Documentation, VPN, Wireless, release manager