Description
AREAS OF EXPERTISE Project Management Accomplishing tasks by initiation of project objectives and understanding the deliverables. Processing action Plans and execute by coordinating with resources, to facilitate the entire process dependent on nature of project and Project Manager's requirement. Successful completion of assigned task in scheduled time and ability to multitask at times. Build & maintain projects on Windows and Web based application to ensure high quality and information integrity. Maintain satisfaction matrices by achieving delivery & service quality norms. Conduct project meetings to cross verify the requirements of new and existing systems. Coordinate with developers to prepare test cases and bug reports. Support & Maintenance Software installation and maintenance, System configuration, System assembling, Security fixing, Patch updates, Hardware installation, Mail system configuration and maintenance, Network issue troubleshooting. Asset management and asset allocation for users of different locations by arrangement of readily available systems and preparation of IMAC details. Tracking call records and regularizing the follow ups till closure. Analytics & Knowledge Management Data analytic using SQL server 2008 R2 with both DML and DDL in Health care domain. Developed effective code using T-SQL based on application modification requirement. Modification of application on change of database. Customer Service Operations Effective communication, Reporting, Ensuring high level customer satisfaction, Cross verifying the vendors portfolio and reporting to Department Head. Assisting customers in making correct use of a product. It includes assistance in planning, installation, trouble shooting, maintenance, upgrading, and disposal of a product. Successfully appointed for Company's CRM tool as a single point of contact for information and other service delivery
Accomplishments
Highlights:
Keywords
