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Online Resumes with "Call Center management"



Director

COVER LETTER: To Whom It May Concern: I have worked in the collection industry for the past seventeen years with office responsibility for the past five. I am comfortable working with set goals and understand the drive needed to impact performance. I am currently looking for a credit / collections / customer service / call center management role in the Tulsa area or a similar remote opportunity. I bring a vast knowledge of ...

Tags for this Online Resume: Collection, Management, Audit, Coding, Credit Card, Loans Servicing, Retail, State Tax, collections

Manager - 10 Years of Experience - Near 33569

Intelligent and motivated professional, well-versed in management philosophy, excellence negotiation skills and highly capable of leading associates to exceed organizational expectations seeking career growth opportunities in which to utilize broad-based training expertise. * Experienced professional with a successful career in auto claims, business development, and administration. * Demonstrated track record of success in ...

Tags for this Online Resume: Insurance, Management, Claims Adjuster, Compensation, Customer Service, customer service skills, Documentation, Fraud, Medical, Medical Records

Voice Technician - 20 Years of Experience - Near 76667

– Career history details a steady path of increased responsibility and customer base growth. Continuing, on-going certification and training in Siemens 9751 CBX, Hicom 9006, HiPath 4000 switches, Phonemail, wireless, T1, Isdn, voice over I/P, and Telecom networks related to my profession have always been a standard of achievement. Being knowledgeable and prepared has contributed to the high quality of support and service ...

Tags for this Online Resume: Call Center, Call Center Management, Management, Video, Project Management, ACD, Automatic Call Distribution, Troubleshooting, Telecom Administrator, Account Manager, Operations supervisor

Principal - 1 Years of Experience - Near 53012

Qualifications: Senior Sales and Marketing Professional, skilled in the following key areas: * Identifying, defining and realizing a team-based mission with energy and focus * Strategic planning, marketing, sales, product development * Identification, analysis and effective execution of creative and feasible ideas * Strong business understanding of * Competitive planning and response, call center management, marketing, sale...

Tags for this Online Resume: Management, Marketing Management, P&L, Retail, Call Center, Sales, Advertising, Call Center Management, Focus, Planning

Senior Manager, Functional Excellence - 15 Years of Experience - Near 11372

Passionate marketing professional with 15+ years experience managing brands and marketing teams. Seeking to implement strong leadership skills and expertise to increase profitability for a dynamic and high demanding company.

Tags for this Online Resume: Strategic Planning, Project Management, Call Center Management, Budget Management, Forecasting, Retail, B2B / B2C, Financial Analysis, Negotiating sales

Network Force Load Analyst/Customer Service Manager

Professional Summary I have worked in the Telecommunication industry as Analyst and Call Center Manager for 18 plus years. I am self -driven, motivated, Goal-oriented individual. I strive to maintain the highest level of professionalism, integrity and customer satisfaction Organization Skills: Able to manage multiple tasks simultaneously within fast paced environment. Meet strict deadlines, train and mentor co-workers or st...

Tags for this Online Resume: Management, Scheduling, Call Center, Forecast, Material Management, Networking, Cash Management, Inventory, Inventory Control, Retail, Customer Service manager/Analyst, customer service

Senior Manager, sales and service delivery

PROFESSIONAL SUMMARY: * A seasoned business strategic, IT marketing professional, with end-to-end (E2E) experience in planning, monitoring, and executing marketing campaigns as a Business development Manager. * Significant achievements include business development and driving return on investment on marketing campaigns through strategic and tactical marketing management. * Proven track record in directing and managing campa...

Tags for this Online Resume: Management, Business Development, Business Development Manager, Project Management, Advertising, Automation, Email, Marketing Management, Messaging, Monitoring, project manager

Stanley L Brown 15 years Call Center Manager

Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education

Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT, management, manager

Customer Service Manager - 10 Years of Experience - Near 39560

SUMMARY Talented and energetic customer care, call center and operations professional with over 20 years of experience in the cable/broadband and telecommunications industry with executive leadership utilizing extensive experience and successful track record of performance and profitability optimization within competitive markets. Broad leadership experience in customer care, technical support, sales, and operational call c...

Tags for this Online Resume: P&L, HTTPs, Order Entry, Pbx, Planning, Scheduling, Support, Technical Support, Telephony, Training

Strategic Human Resources Leader

Human Resource Executive with extensive experience in retention, recruitment, change management, employee relations, employee engagement, leadership coaching, acquisitions and general management. A results oriented strategic leader who partners with executive teams on strategic and tactical initiatives to align with business goals both domestically and internationally.

Tags for this Online Resume: Human Resources, Management, Project Management, Outsourcing, Call Center Management, Mergers and Acquisitions, Leadership Development, Executive Coaching, Employee Engagement, Employee Relations, Performance Management, Team Development

Call Center Manager - 10 years Experience - Kansas City

Accomplished logistics manager known for focusing on multiple projects while engaging employees to meet goals and aggressive deadlines. Passionate about creating processes, measurements and tools that drive efficiencies. Excels at implementing new ideas and enlisting the support of all team members. Ability to be agile in a rapid workplace change environment. Award winning reputation for excellence in quality control while ...

Tags for this Online Resume: Customer Service, Management, Teleconferencing, Adobe, Corporate Accounts, Microsoft, Project Management, Protocol, Quality, Quality Assurance

Featured Profile

Customer Service Manager - 17 Years of Experience - Near 45044

Director, Call Center Operations * Planned, organized, directed and coordinated all department activities for centralized scheduling and the off-site messaging function for seven medical center locations. * Lead and directed a 166 seat call center, answering 1.2 million calls annually. Scheduled 863,000 patient appointments. * Enforced the Valid License Action Plan submitted for insurance services clients are in place in th...

Ideal Companies: Anthem, Humana Companies with a need for call center expertise.

Tags for this Online Resume: Customer Service, Automatic Call Distribution, Interactive Voice Response, Call Center Management, Staff Training and Development, Online Systems Implementation, call center, customer service, Training, Scheduling, Customer Service training