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Online Resumes with "Call Center management"
Financial Manager, Branch or Department - 20 Years of Experience
Summary Highly accomplished financial executive with proven success leading management, sales, and support teams within large territories consistently exceeding revenue and budgetary targets. Recognized for maximizing employee engagement and interdepartmental collaboration. Passionate in developing employees. Extensive background in and thorough knowledge of bank operations as well as call center management.
Tags for this Online Resume: Management, Alternative Investments, Benefits, Proactive Sales, Sales, Audit, Outside Sales, Banking Industry, Retail, Support
IT Operations Manager, Minneapolis
Tags for this Online Resume: IT Operations Manager, Project/Process Manager, Call Center Operations Manager, Call Center Manager , Voice Engineer, Instructor
Manager
Tags for this Online Resume: Bilingual, Call Center, Call Center Sales, Sales, AVAYA, Business Management, Cobol Programming Language, Communication Skills, Compliance, Customer Service
Manager - 17 Years of Experience - Near 30035
Tags for this Online Resume: Bilingual, Call Center, Call Center Sales, Sales, AVAYA, Business Management, Cobol Programming Language, Communication Skills, Compliance, Customer Service
Customer Service Manager
Summary I am an extremely competent, results-oriented business professional, with twenty years in customer service, sales, and technical support and mortgage industries. Twelve years of managerial experience in call center organizations with up to five hundred seats, which included inbound, outbound, collections and customer service. Promoted six times in six years due to the ability to quickly assess call center operations...
Tags for this Online Resume: Call Center, Customer Service, PeopleSoft, Sales, Training, Call Center Management, Management, Insurance, Services, Analytical Skills
Customer Service Manager
Areas of Expertise Operations Management Sales Order Management Strategic Planning Performance Metrics Team Building & Leadership Process Improvements Performance Management Training & Developing Staff Customer Relationship Management Systems (Siebel & Salesforce) Vendor Management Customer Support Employee & Customer Retention Contracts & Order Processing Operational Efficiency Complex Problem Solving
Tags for this Online Resume: Call Center, Financial, Financial Services, Management, Metrics, Sales, Services, Training, Automation, Back Office
Director
AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)
Tags for this Online Resume: Call Center, Retention, Billing, Operating Systems, Sales, Firepond Concierge, Management, Oracle Parallel Server, Resource Management, Voice
Manager - 13 Years of Experience - Near 33313
Major Accomplishments * Developed a scorecard within the department that allowed leadership to successfully develop, mentor and train front line employees to enhance the department's productivity and focus. * Assisted and facilitated meetings and trainings with all of the business services stake holders, to include tech ops, order entry teams, sales, construction and maintenance with the desire to improve business services ...
Tags for this Online Resume: Management, Support, Technical Support, Focus, Leadership, Microsoft, Microsoft PowerPoint, Sales, Sales Support, Metrics
Customer Service Manager - 10 Years of Experience - Near 75033
SUMMARY OF QUALIFICATIONS Operations and sales professional with 20 years experience including Supervisor, Manager and Director. Responsible for client services, quality, training, complaints & grievances, and call center management. Specialty in developing Complaint Tracking, Escalation Resolution, Quality Management and Compliance programs. Focusing on process enhancement in quality initiatives, training processes, produc...
Tags for this Online Resume: Customer Service, Account Manager, Billing, Call Center, Complaints, Compliance, Customer Relationship Management, Database, Light Emitting Diode, Medicare
Customer Service Manager
Accomplishments Junior Achievement of America, Advisor - 7 years, Tri County Dental Association, Past President and Board member - 6 years, Golightly Technical / Vocational Institute, Past President and Board member - 6- years.
Tags for this Online Resume: Account Manager, ACD, Automatic Call Distribution, Automotive, Banking Industry, Business Development, Call Center, Call Center Management, Cash Flow, Cash Flow Management
Customer Service & Sales Manager - 7 Years Experience - Monroe, CT
Summary Results-oriented leader experienced in account management, call center management, customer service relations and project management. Fosters strong relationships with other departments to deliver exceptional customer service and meet project deadlines on time and within budget. Experienced in motivating and developing talent and problem resolution within a complex call center, as well as small office environments t...
Tags for this Online Resume: Management, Account Manager, Customer Relationship Management, Data Management, Networking, Pbx, Call Center, Sales, Budgeting, Business Analysis
Manager
Utilize my management, and client relationship building core competencies to achieve superior customer service, and high efficiency exceeding client expectations while promoting corporate success.
Tags for this Online Resume: Buying, Financial, Financial Services, Retail, Services, Web, Web Development, Web Technologies, Call Center, FAA
