Description
Areas of Expertise Operations Management Sales Order Management Strategic Planning Performance Metrics Team Building & Leadership Process Improvements Performance Management Training & Developing Staff Customer Relationship Management Systems (Siebel & Salesforce) Vendor Management Customer Support Employee & Customer Retention Contracts & Order Processing Operational Efficiency Complex Problem Solving
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Monster Worldwide Inc. | Director Na Order Administration | 1/2008 - 1/2017 |
| Solidworks Corporation (A Dassault Systèmes S.A. Company) | Customer Center Manager | 1/2003 - 1/2007 |
| New England Business Service Inc. | Associate Call Center Manager Inbound Customer Sales Supervisor | 1/1999 - 1/2003 |
| Eaton Vance Corp. | Team Leader | 1/1999 - 1/1999 |
| Fidelity Investments | Assistant Manager | 1/1999 - 1/1999 |
Accomplishments
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