Description
AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Project/Client Care Manager | 6/2016 - Present |
| Tel Vista | Sr. Operations Manager Tailored Concierge Buckhead | 10/2015 - 5/2016 |
| Cox Communications | Customer Care Strategy And Analysis Manager | 10/2011 - 10/2013 |
| Comcast Communications | Enterprise Implementation Manager National Account Operations Manager Senior Call Center Manager (Billing, Sales, Retention Technical) | 8/2010 - 10/2011 |
| Bernan Publishing | Customer Care Manager (Billing & Fulfillment) | 4/2001 - 8/2004 |
| Net Tel Communications | Customer Care Director (Billing Technical) | 3/2000 - 3/2001 |
| Www.Wges.Com | Customer Care Director (Vendor Management) | 8/1999 - 3/2000 |
| American Express Www.Amex.Com | Call Center Manager (Inbound And Outbound Retention) | 3/1992 - 8/1999 |
Accomplishments
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