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Online Resumes with "Bernan Publishing"
Customer Service Manager - 15 Years of Experience - Near 20906
AREAS OF EXPERTISE * Operations Management * Project/Program Management * Vendor Integration projects * Building project plan * Staffing and Resource Management * Performance Management (KPIs, SLAs, SOWs) * Agile Methodology * Budgeting/P&L * Analytical and Reporting * Team building * Contract Negotiation
Tags for this Online Resume: Call Center, Retention, Billing, Business Requirements, Interactive Voice Response, Operating Systems, Sales, Budgetary, Connectivity, Firepond Concierge
Director
AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)
Tags for this Online Resume: Call Center, Retention, Billing, Operating Systems, Sales, Firepond Concierge, Management, Oracle Parallel Server, Resource Management, Voice
