Description
SUMMARY OF QUALIFICATIONS Operations and sales professional with 20 years experience including Supervisor, Manager and Director. Responsible for client services, quality, training, complaints & grievances, and call center management. Specialty in developing Complaint Tracking, Escalation Resolution, Quality Management and Compliance programs. Focusing on process enhancement in quality initiatives, training processes, productivity improvement and system enhancements. Client Relationship Management is also a specialty. Exceptional communication, interpersonal skills and a demonstrated flexibility to meet results and deadlines.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Consultant | 4/2017 - Present |
| Not Provided | General Manager, Plant Operations Avp Collections | 4/2015 - 4/2017 |
| Direct Energy | Account Manager, Retail Sales Account Manager, Retail Sales | 5/2011 - 5/2014 |
| Customer Operations | Director, Medicare D | 4/2006 - 8/2010 |
| Scope | Director, Retail Pharmacy Technical Help Desk Manager, Retail Pharmacy Technical Help Desk Manager, Client Services Manager, Customer Service | 3/2002 - 4/2006 |
| Medco Health | Director, Customer Service | 3/1995 - 8/2010 |
| Bank One | Manager, Customer Service | 1/1992 - 3/1995 |
Accomplishments
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