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Online Resumes with "Call Center management "
Director - 18 Years of Experience - Near 07436
SUMMARY An innovative and results-driven Operations Executive, specializing in the telecommunications industry, with extensive expertise in sales, marketing, account management, Telecommunications Expense Management (TEM), outsourcing, P&L management, procurement, and revenue enhancement. A proven track record of success in building and managing successful relationships with key clients and accounts. Possesses a keen knowle...
Tags for this Online Resume: Account Management, Business Requirements, Financial Management, Client Services, Service Managment, Director Service Delivery, Director Operations
Workforce Manager - 20 years
Professional Customer Service and Call Center Manager with 24 years of experience in fast-paced customer service and call center environments. My goal is to acquire a position where my Customer Service and Workforce Management leadership skills, experience and in depth training will ensure customer elation, company growth, department success and career advancement.
Ideal Companies: Dell , Facebook, Google
Tags for this Online Resume: Workforce, Manager, Aspect, Austin, Customer, Staffing, Customer Service, Audit, Management, Resource Management, Training, AVAYA, Cms, MicroStrategy, Automation, management, manager, Reporting
Compliance Officer - 20 Years of Experience - Near 19713
Summary of Qualifications: * 15+ years of compliance experience in retail credit cards, consumer and correspondent banking 10 years of customer service, collections and call center management experience. * Possesses extensive knowledge of laws, regulations and established policies pertaining to Bank Secrecy Act, CIP (Customer Identification Program), OFAC and the USA PATRIOT Act and central contact for 314 (a) requests, CTR...
Tags for this Online Resume: Compliance, AML, OFAC, Risk, Fraud, Regulations, KYC, Policies, Management, Assessments, Transaction Monitoring, Name Screening, Investigation Analytics, CTR, SAR Writing
Customer Service Manager - 20 Years of Experience - Near 34725
SUMMARY Dynamic Operations Manager with extensive experience in Call Center operations. Highly regarded operations leader with 22 plus years in Call Center Management, with the ability to deliver top performance. Top ranked Senior Leader. I manage team to deliver consistent successful performance. I specialized in launching new start-up technical and customer service accounts, Chat programs, CRM and Strong ability to evalua...
Tags for this Online Resume: Billing, AT&T, Audit, BAR, Bilingual, Call Center, Call Center Management, Corel, Customer Relationship Management, Customer Service
Customer Service Manager - 5 Years of Experience - Near 08835
Summary I have 15+ years of experience, including as an AVP, Deposits Fraud Operations, as a Call Center Manager and as a Customer Service Agent in industries including Depository Institutions, Social Services and Communications. Most recently, I have been working as an AVP, Deposits Fraud Operations at Synchrony Bank from July 2015 to January 2017. My skills and experiences include: Database Administration, Budgeting, Exec...
Tags for this Online Resume: Complaints, Customer Service, Accounting, Inventory, Retail, Sales, Deposits, Aml (Macro Lang), Call Center, sales, inside sales, sales representative, account manager
Customer Service Supervisor - 13 Years of Experience - Near 85225
Tags for this Online Resume: call center, Call Center Management, Management, customer service, customer service representative, brand ambassador
Customer Service Manager - 15 Years of Experience - Near 32218
Tags for this Online Resume: Management, Call Center, Payroll, Quality Assurance, Scheduling, Test, Call Center Management, Customer Relationship Management, Customer Service, Firepond Contact Center
Customer Service Manager - 15 Years of Experience - Near 11742
CAREER SUMMARY A proactive Director experienced in Client Relations, Sales, Customer Service, Human Resources, Operations and Call Center Management.
Tags for this Online Resume: Sales, Call Center, Customer Service, Employee Relations, Human Resources, Insurance, International Sales, Management, Planning, Manager, Director
Project Manager - 10 Years of Experience - Near 33543
SUMMARY Over twenty-five (25) years of diversified Technology MANAGEMENT experience as a Senior PMO Project Manager and Call Center Manager. * Implemented 800+ location $8M MPLS Network 4 Months Ahead of Schedule. * Doubled Revenue to $5M in 1 year Introducing New Products/Services. * Negotiated 3rd Party Vendor Agreements Per SLA, Reducing Costs 30% * Commissioned 6 Data/Call Centers - Central Offices Increasing Volume 20%...
Tags for this Online Resume: Project Management, Project Management Office, Project Manager, SDLC, Applications, Audit, Compliance, Frame Relay, Infrastructure, Internal audit
Program Manager - 20 Years of Experience - Near 79423
I am an expert in MS OFFICE Suite of tools, AGILE AT&T Certification, Six Sigma Green belt certification, 17 years of Customer Service Call Center management experience, 7 years Project/Program Management experience. I have exceptional organizational skills, time management, supervisory skills, training, building training materials, incident management, problem resolution, administrative responsibilities for complex teams,...
Tags for this Online Resume: Forecast, Management, Network Services, Networking, Project Management, Services, Agile, Apple Newton, AT&T, Communication Skills, AGILE Certification, MS OFFICE Expert, Project Manager, Data Analyst, Customer Service Manager
Customer Service Manager - 20 Years of Experience - Near 21121
SUMMARY Experienced Customer Service / Call Center Management Professional with expertise in various aspects of the call center industry while leading teams to perform to the highest standards to exceed customer and company expectations. Proven ability to quickly learn different industries, effectively apply acquired knowledge to manage successfully.
Tags for this Online Resume: Documentation, Quality Assurance, Test, Call Center, Call Center Sales, Payroll, Process Improvements, Sales, Scheduling, Account Manager, call center
Project Manager - 20 Years of Experience - Near 75150
Tags for this Online Resume: ROI, Acquisitions, Automation, Call Center, Call Center Management, Computer Telephony Integration (CTI), Management, Mergers, Mergers and Acquisitions, Pbx, agile, html, software, IVR
