SUMMARY Experienced Customer Service / Call Center Management Professional with expertise in various aspects of the call center industry while leading teams to perform to the highest standards to exceed customer and company expectations. Proven ability to quickly learn different industries, effectively apply acquired knowledge to manage successfully.

Highlights:

• Documentation
• Quality Assurance
• Test
• Call Center
• Call Center Sales
• Payroll
• Process Improvements
• Sales
• Scheduling
• Account Manager
• call center