Professional Customer Service and Call Center Manager with 24 years of experience in fast-paced customer service and call center environments. My goal is to acquire a position where my Customer Service and Workforce Management leadership skills, experience and in depth training will ensure customer elation, company growth, department success and career advancement.

Highlights:

Companies I like:

Dell , Facebook, Google

• Workforce, Manager, Aspect, Austin, Customer, Staffing
• Customer Service
• Audit
• Management
• Resource Management
• Training
• AVAYA
• Cms
• MicroStrategy
• Automation
• management
• manager
• Reporting