I am an expert in MS OFFICE Suite of tools, AGILE AT&T Certification, Six Sigma Green belt certification, 17 years of Customer Service Call Center management experience, 7 years Project/Program Management experience. I have exceptional organizational skills, time management, supervisory skills, training, building training materials, incident management, problem resolution, administrative responsibilities for complex teams, analytic reporting, process quality management and WEB based application management. I am seeking an opportunity to utilize my extensive skills in new and challenging ways. I thrive on challenges and believe in learning new things every day.

Highlights:

• Forecast
• Management
• Network Services
• Networking
• Project Management
• Services
• Agile
• Apple Newton
• AT&T
• Communication Skills
• AGILE Certification
• MS OFFICE Expert
• Project Manager
• Data Analyst
• Customer Service Manager