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Online Resumes with "Business Process Outsourcing BPO "
Featured Profile
Senior Project Manager- 8 years experience - Nigeria & East Africa & Middle East
A managerial position in a multinational organization operating on a global scale where my management, technical , IT & telecom experience would be employed & further enhanced.
Tags for this Online Resume:
Project manager, Operations Manager, Maintenance manager
Featured Profile
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Ideal Companies: Samsung, GoPro, Facebook, Google
Tags for this Online Resume:
ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Featured Profile
Program Management/ Project Management - 15+ years Experience - Southeast US or Southwest US
Results oriented professional, passionate about continuous improvement, innovation and sustaining profitable growth for the enterprise. Proven project integrator leveraging technology, employee engagement and strategic partnerships into business processes to drive quality, efficiency, customer satisfaction and ROI. Accomplished program leader for both development and operational teams attaining goals and objectives through...
Ideal Companies: Verizon, FiServ
Tags for this Online Resume:
Program Management, Project Management, Mergers and Acquisitions, Business Process Outsourcing , Transition Management, Change Management, Customer Lifecycle Management, Revenue Assurance , Budgeting, Southeast US, Southwest US, Operational Risk Management, Business Process Improvement, Action Plan Development, Contract Négociations, PMP, PMI, Stakeholder Management, Project Initiation, Project Planning, Monitoring and Controlling, Project Close, Project Risk Management, Project Procurement, Project Communications, Work Breakdown Structure, Scope Definition
Senior Vice President - 20 Years of Experience - Near 94506
IT and operations executive with extensive experience in companies including The Hackett Group, IBM, Accenture, ProBusiness, and ADP. Managed organizations of 300 people with budget responsibilities over $75M. Led operations and IT organizations building and directing start up services and solutions in Business Processing Outsourcing (BPO) and shared service solutions globally. Expertise includes strong management and P&...
Tags for this Online Resume:
HR, Global Solutions, Transformation, Shared Services, Manaagement, Strategic Planning, Restructuring, Current Technology
Senior Finance Manager - 18 years experience - Willing to relocate
High-performing, motivated, results-oriented and accomplished senior level finance professional with more than eighteen (18) years of progressive experience in finance and operations management, audit, manufacturing, telecom, Shared Services and Business Process Outsourcing (BPO) within start-ups and global billion dollar organizations. Demonstrated ability to streamline business operations that drive growth and increase e...
Tags for this Online Resume:
Controllership, Strategic Planning , Decision Support
Director / Sr Manager CS, Telesales, Compliance, Quality and Collections Management
To whom it may concern,
I’m a consummate Professional with over 20 years of blended Management experience within Call Centers of Credit and Collections, Customer Service, Telesales and Quality/Compliance. These past 5 years the majority of my experience has been leverage to redesign and build Call Center and Quality Teams (QA Call Center and Quality Control) from ground level to full fruition, including outsourcing. Alth...
Tags for this Online Resume:
Customer Service, Compliance, Quality , Collections, Telesales
Featured Profile
Senior Manager for Client Services
PROFILE
â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments.
â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO).
â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume:
Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Customer Service Professional
I have a proven history of effectively leading others to achieve service excellence within the banking and retail apparel industries. In previous positions, I’ve planned and implemented scalable call centers and poised them for growth and increased revenue. My key strengths are in organizing, quality output, leadership, mentoring, common sense decision making, practical problem solving, effective interaction and collaborati...
Tags for this Online Resume:
Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer channels, Building a contact center, Developing sales goals, First Contact Resolution, department procedures
Global Channel & Alliances Director - 16 yrs + experience_ Florida
My professional journey began over 20 plus years ago and has been exclusively focused on Human Capital Management. I have held senior level HR leadership, outsourcing executive and transformation roles that create a truly multi-faceted foundation from which I deliver value to my clients.
Success means partnering with clients to design, build, and operate new ways of working for Human Resources. Myself and my teams bring cr...
Tags for this Online Resume:
Outsourcing, sales leader, channel sales, Business intelligence, dashboards, managment
Project Manager
Corporation Type
Tags for this Online Resume:
Program Management Office (PMO), Professional Services, Strategic Initiatives, Information Technology, SDLC, Senior Program Manager, Six Sigma, Data Warehouse, Organizational Change Management (OCM), Agile, Business Process Improvement, I.T. Governance, I.T. Transformation & Improvement, SCRUM, Mergers & Acquisitions, SaaS, Cloud Computing, ERP, Business Intelligence (BI), Business Process Outsourcing (BPO), Consulting Services
Executive Product Marketing Leader
Accomplishments Marketing Leadership Led the go-to-market planning, strategy development and execution of several major businesses. A few examples: * Director Marketing for the Acadia (became VCE) joint venture between Cisco, EMC and VMware to enable organizations to build cloud computing infrastructures. Worked as part of the senior executive team to refine corporate objectives and focus. Developed corporate messaging, web...
Tags for this Online Resume:
Content Development, Messaging, Thought Leadership, Sales Enablement, Market Intelligence, Communications, Strategy, Marketing Management, Marketing, Research, Program Management, Product Marketing, Writer
Senior Project Manager- 8 years experience - Nigeria & East Africa & Middle East
A managerial position in a multinational organization operating on a global scale where my management, technical , IT & telecom experience would be employed & further enhanced.
Tags for this Online Resume: Project manager, Operations Manager, Maintenance manager
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Ideal Companies: Samsung, GoPro, Facebook, Google
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Program Management/ Project Management - 15+ years Experience - Southeast US or Southwest US
Results oriented professional, passionate about continuous improvement, innovation and sustaining profitable growth for the enterprise. Proven project integrator leveraging technology, employee engagement and strategic partnerships into business processes to drive quality, efficiency, customer satisfaction and ROI. Accomplished program leader for both development and operational teams attaining goals and objectives through...
Ideal Companies: Verizon, FiServ
Tags for this Online Resume: Program Management, Project Management, Mergers and Acquisitions, Business Process Outsourcing , Transition Management, Change Management, Customer Lifecycle Management, Revenue Assurance , Budgeting, Southeast US, Southwest US, Operational Risk Management, Business Process Improvement, Action Plan Development, Contract Négociations, PMP, PMI, Stakeholder Management, Project Initiation, Project Planning, Monitoring and Controlling, Project Close, Project Risk Management, Project Procurement, Project Communications, Work Breakdown Structure, Scope Definition
Senior Manager for Client Services
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
