Senior Manager, Functional Excellence Career Research and Resources
Thomas & Herbert LLC
• Established framework for practice growth and development including CMMI Level 3 certification, ISO 9001, ITIL version 3, and EVMS financial management • Led capture effort for (VA) Transportation Twenty-One Total Technology (T4) opportunity, including 22 large and small partner companies, PMO and Data Consolidation tasks for enterprise financial system solution
Avg. Salary: $165,000 · Company Rank: Not Available
High Performance Technologies
• Led with complete P&L responsibility including budget planning, capture, staffing, managing and transitioning IT and PMO support services • Designed and coordinated Account business development program including identification of large FDA ELMS contract for IT support services with 10-15 concurrent tasks at multiple geographic customer and company sites • Managed customer relationship with more than 30 FDA BiB business pa...
Avg. Salary: $165,000 · Company Rank: Not Available
Optimal Systems and Technologies, Inc.
• Directed capture effort for large national FAA IDIQ program providing service desk, IT infrastructure support, maintenance, and development to more than 60,000 users and 880 offices in the U.S. and territories with projected budget in excess of $120 million.
Avg. Salary: $165,000 · Company Rank: Not Available
General Dynamics Information Technologies
• Managed a nationwide U.S. Treasury TIPSS IT support program with more than 100 staff and subcontractors and 5 work sites. Was single point of contact for as many as 15 tasks at a time and saw projects through from concept through final implementation.
Avg. Salary: $165,000 · Company Rank: Not Available
Wells Fargo
Responsible for leading a default claims division comprised of 150-200 team members, supervisors and managers. Oversees and is responsible for the claims processing, documentation and servicing process. Influences performance of the business unit and functional area by working as a key member of the decision making team on strategy, operations/financial management and business organization and performance. Influences and...
Avg. Salary: $0 · Company Rank: Not Available
Wells Fargo
Responsible for leading default collections call teams encompassing 75 team members, supervisors and managers. Oversees and is responsible for directing, developing and implementing polices for the collection function within the specialty business group. Additional duties include creating initiatives and programs to support business goals, including analyzing servicing standards, market trends, and emerging issues to deve...
Avg. Salary: $0 · Company Rank: Not Available
Wells Fargo
Responsible for leading the default specialty Home Preservation servicing division comprised of 100 team members, supervisors and managers. Oversees and is responsible for managing activities and operations of the customer contact team encompassing loan processing, documentation and loss mitigation product prequalification. Influences performance of the business unit and functional area by working as a key member of the ...
Avg. Salary: $0 · Company Rank: Not Available
Wells Fargo
Responsible for leading the default specialty Home Preservation servicing division comprised of 50 team members, supervisors and managers. Oversees and is responsible for managing activities and operations of the customer contact team encompassing loan processing, documentation and loss mitigation product prequalification. Influences performance of the business unit and functional area by working as a key member of the d...
Avg. Salary: $0 · Company Rank: Not Available
Wells Fargo
Led small to mid-size projects for default servicing arena. Strong emphasis in developing and creating new hire training curriculum and divisional procedures. Implemented soft skill training program to improve customer experience. Developed divisional communication strategy to ensure policy and regulatory changes are incorporated in to divisional procedures, training program and associate knowledge assessments.
Avg. Salary: $0 · Company Rank: Not Available
Wells Fargo
Managed customer service call teams comprised of 25 -30 team members. Oversees and is responsible for managing the customer experience through providing quality customer service. Influence performance of functional business unit. Handles escalated customer inquiries and complex account review. Additional responsibilities include coaching, influencing, developing and managing team member performance. Additionally responsi...
Avg. Salary: $0 · Company Rank: Not Available
