Senior Manager, Functional Excellence Career Research and Resources
Bridgestone Retail Operations, LLC
Owner of Customer Experience vision with primary responsibility for aligning strategies across the overall enterprise Gatekeeper for customer experience strategies, standards, processes and implementation changes Created CEM monthly meetings to collaborate and coordinate all CEM projects Manage continuous improvement on Voice of the Customer survey programs, post visit social media, mystery shopper and customer experience...
Avg. Salary: $130,000 · Company Rank: Not Available
Bridgestone Retail Operations, LLC
Developed and introduced initial Voice of Customer experience survey program, providing measurements to focus on improvement, resulting in development of mystery shops and image audit compliance programs. Resulted in improved overall customer satisfaction scores of 8%, a contributing component of generating 12% increase in customer count over a 5 year period Developed and managed phone script and mystery phone shop progra...
Avg. Salary: $130,000 · Company Rank: Not Available
Bridgestone Retail Operations, LLC
Created event marketing programs focused on added-value promotions and community relations to enhance female share of automotive tire and service market. Sponsored "Center for Women's Business Research" valued for understanding how female businesses think about selling processes. Attended various female focused conferences Spokesperson at Cleveland's Women's Leadership Conference Coordinated operations, logistics and marke...
Avg. Salary: $130,000 · Company Rank: Not Available
Acute Hospitality Consulting
Operations, Development, Permit and Licensing, Analysis, Mystery shopping, for corporate and independent small businesses.
Avg. Salary: $180,000 · Company Rank: Not Available
Alice's Tea Cup
Designed infrastructure for inventory, training, purchasing and marketing. Created budgets, projections, strategies and marketing plans. Implemented and trained partners and managers to carry out plans.
Avg. Salary: $180,000 · Company Rank: Not Available
Ilume
Hired, trained, managed 30 employees in a bilingual setting (French and English). Contracted entertainment acts, international DJs and performers for nightly entertainment. Educated the local community to enjoy food and entertainment in the same facility while dancing and enjoying the club surroundings.
Avg. Salary: $180,000 · Company Rank: Not Available
Argyle Hotel
Spearheaded a change in direction for the food and beverage division. Created a fun and exciting experience while dining both indoors and outdoors. Established highly sought after "young hollywood" crowd while not alienating established hollywood crowd.
Avg. Salary: $180,000 · Company Rank: Not Available
First Team Family of Companies
Executive integrator across all departments and business units who served as a facilitator of change, leadership development and performance management.
Avg. Salary: $130,000 · Company Rank: Not Available
Prudential
Lead groups of independent contractors in order to assess and improve performance, process efficacy, team effectiveness, and employee satisfaction, in addition to developing large scale system interventions.
Avg. Salary: $130,000 · Company Rank: Not Available
Mody Consulting
Founding Principal and Managing Consultant
Avg. Salary: $130,000 · Company Rank: Not Available
