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Bridgestone Retail Operations, Llc Work Values
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Daily Duties at Bridgestone Retail Operations, Llc:
Owner of Customer Experience vision with primary responsibility for aligning strategies across the overall enterprise Gatekeeper for customer experience strategies, standards, processes and implementation changes Created CEM monthly meetings to collaborate and coordinate all CEM projects Manage continuous improvement on Voice of the Customer survey programs, post visit social media, mystery shopper and customer experience analytics Manage, update and maintain all recognition programs relating to customer experience, enhancing culture change with a program budget of $300K. Designed phone conversion pilot group to determine factors to increase measurement Resulted in increase of 3.9 points in percentage of phone calls converting to a sale, a leading contributor in increasing year over year service sales by 3.3%, tire sales by 4.4% and customer count by 3.1%
What they like about Bridgestone Retail Operations, Llc:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Customer Experience Management, Six Sigma Black Belt, Results Oriented, Analytical, Mystery Shop Program Management, Voice of the Customer Program Management, Recognition Program Design, Recognition Program Implementation, Mentoring Committee Chairperson, Women's Business Council Communications, Business Operations, Training Experience, Financial Acumen, Organizational Skills, Operational Strategies, Process Standardization, Budget Management, Microsoft Suite, MBA in Marketing, BSC in Accounting, Project Management Professional (PMP), Certified Public Accountant (CPA), Chicago Area, Northwest Indiana, Senior Level Manager, Presentation Skills
Information about Bridgestone Retail Operations, Llc
Company Rank: Not Available
Average length of employment : 12 years
Average salary of employees: $130,000
These are some of the questions we asked our climbers about their experiences with Bridgestone Retail Operations, Llc:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
