Bridgestone Retail Operations, Llc Work Values

Daily Duties at Bridgestone Retail Operations, Llc:

Owner of Customer Experience vision with primary responsibility for aligning strategies across the overall enterprise Gatekeeper for customer experience strategies, standards, processes and implementation changes Created CEM monthly meetings to collaborate and coordinate all CEM projects Manage continuous improvement on Voice of the Customer survey programs, post visit social media, mystery shopper and customer experience analytics Manage, update and maintain all recognition programs relating to customer experience, enhancing culture change with a program budget of $300K. Designed phone conversion pilot group to determine factors to increase measurement Resulted in increase of 3.9 points in percentage of phone calls converting to a sale, a leading contributor in increasing year over year service sales by 3.3%, tire sales by 4.4% and customer count by 3.1%

What they like about Bridgestone Retail Operations, Llc:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Customer Experience Management, Six Sigma Black Belt, Results Oriented, Analytical, Mystery Shop Program Management, Voice of the Customer Program Management, Recognition Program Design, Recognition Program Implementation, Mentoring Committee Chairperson, Women's Business Council Communications, Business Operations, Training Experience, Financial Acumen, Organizational Skills, Operational Strategies, Process Standardization, Budget Management, Microsoft Suite, MBA in Marketing, BSC in Accounting, Project Management Professional (PMP), Certified Public Accountant (CPA), Chicago Area, Northwest Indiana, Senior Level Manager, Presentation Skills

Skills

Customer Experience Management, Project Management, Operational Processes, Detailed Analytics, Presentation Skills, Business Operations, Training, Finance, Six Sigma DMAIC, Marketing, Strategic Development, Implementation, Budgets

These are some of the questions we asked our climbers about their experiences with Bridgestone Retail Operations, Llc: