Bridgestone Retail Operations, Llc Work Values

Daily Duties at Bridgestone Retail Operations, Llc:

Owner of Customer Experience vision with primary responsibility for aligning strategies across the overall enterprise Gatekeeper for customer experience strategies, standards, processes and implementation changes Created CEM monthly meetings to collaborate and coordinate all CEM projects Manage continuous improvement on Voice of the Customer survey programs, post visit social media, mystery shopper and customer experience analytics Manage, update and maintain all recognition programs relating to customer experience, enhancing culture change with a program budget of $300K. Designed phone conversion pilot group to determine factors to increase measurement Resulted in increase of 3.9 points in percentage of phone calls converting to a sale, a leading contributor in increasing year over year service sales by 3.3%, tire sales by 4.4% and customer count by 3.1%

What they like about Bridgestone Retail Operations, Llc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Experience Management, Six Sigma Black Belt, Results Oriented, Analytical, Mystery Shop Program Management, Voice of the Customer Program Management, Recognition Program Design, Recognition Program Implementation, Mentoring Committee Chairperson, Women's Business Council Communications, Business Operations, Training Experience, Financial Acumen, Organizational Skills, Operational Strategies, Process Standardization, Budget Management, Microsoft Suite, MBA in Marketing, BSC in Accounting, Project Management Professional (PMP), Certified Public Accountant (CPA), Chicago Area, Northwest Indiana, Senior Level Manager, Presentation Skills

Skills

Customer Experience Management, Project Management, Operational Processes, Detailed Analytics, Presentation Skills, Business Operations, Training, Finance, Six Sigma DMAIC, Marketing, Strategic Development, Implementation, Budgets

These are some of the questions we asked our climbers about their experiences with Bridgestone Retail Operations, Llc: