Bridgestone Retail Operations, Llc Work Values

Daily Duties at Bridgestone Retail Operations, Llc:

Developed and introduced initial Voice of Customer experience survey program, providing measurements to focus on improvement, resulting in development of mystery shops and image audit compliance programs. Resulted in improved overall customer satisfaction scores of 8%, a contributing component of generating 12% increase in customer count over a 5 year period Developed and managed phone script and mystery phone shop program Firestone rating increased from #14 to #2 in the J.D. Power Overall Professionalism Rating a Salesperson on the Phone within 18 months Consolidated all field phone shop programs resulting in annual savings of $100,000. Implemented and managed recognition program identifying field employees for achievement in reaching 100% scores on Customer Experience surveys. Program recognized 1,758 individual employees, 23% of our workforce, over 21 months Project Manager for rolling out enterprise-wide, standardized operational business process to over 2,100 stores. The program entailed engaging an operational field team of 6 employees plus multiple contractors. Held each team member accountable for achieving brand and performance goals Instrumental in reducing contractor expenses by 34% or $2.8M over a 2 year period by implementing a total overall budget sign-off process Project Manager for initial Customer Experience Initiative consisting of field education, cultural alignment, enhanced customer interaction, data driven teammate recognition programs and specific coaching of under performing stores.

What they like about Bridgestone Retail Operations, Llc:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Customer Experience Management, Six Sigma Black Belt, Results Oriented, Analytical, Mystery Shop Program Management, Voice of the Customer Program Management, Recognition Program Design, Recognition Program Implementation, Mentoring Committee Chairperson, Women's Business Council Communications, Business Operations, Training Experience, Financial Acumen, Organizational Skills, Operational Strategies, Process Standardization, Budget Management, Microsoft Suite, MBA in Marketing, BSC in Accounting, Project Management Professional (PMP), Certified Public Accountant (CPA), Chicago Area, Northwest Indiana, Senior Level Manager, Presentation Skills

Skills

Customer Experience Management, Project Management, Operational Processes, Detailed Analytics, Presentation Skills, Business Operations, Training, Finance, Six Sigma DMAIC, Marketing, Strategic Development, Implementation, Budgets

These are some of the questions we asked our climbers about their experiences with Bridgestone Retail Operations, Llc: