CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "sla"

Help Desk Specialist - 9 Years of Experience - Near 27603

Self-motivated, customer oriented leader with extensive years of experience in end user computing support that is process driven. Certified in ITIL with working knowledge of all aspects of ITSM process including data center operations. Background includes managing large service desk team, process creation and management, managing complex IT process and SLA management. Knowledgeable with Service Now, Remedy, change managemen...

Tags for this Online Resume: Management Report, Metrics, Quality, Quality Assurance, Staffing, Staffing & Recruitment, Statistics, Support, Technical Support, Time Management

Network Engineer

SUMMARY * Experienced Network Engineer, with 2 years of hands on experience with configuration, maintenance and troubleshooting of network infrastructures. * CCNA certified associate with Extensive industrial experience of Cisco networking devices and Paulo Alto Firewall. * Managing and Monitoring the infrastructure for corporations where responsibilities including troubleshooting LAN and WAN issues, resolve user-facing iss...

Tags for this Online Resume: Routers, Script, Security, Servers, Shell Script, Support, Switches, T1, Troubleshooting, Ubuntu, it jobs

Network Mangement Senior level - 5 + years experience

I am Masters in Computer Science and Graduate in Computer System Engineering. I hold ITIL v.3 Foundation, CCNA, and MSCE, Lucent certified structured cabling designer as major certifications with over 14 years of experience in IT- Infrastructure Operations primarily in Network (LAN/WAN) Administration and Management. Experience in LAN/WAN support environment including knowledge of ISDN, wireless networking, broadband, m...

Tags for this Online Resume: Network Engineer, Network Manager, Network Management

System Engineer - 15 Years of Experience - Near 43235

Professional Summary Seasoned bi-lingual IT support specialist, help desk & network engineer with 10+ years of success as the 'Go to Guy' for problem solving. Highly skilled in providing technical assistance and support related to computer systems, hardware, or software. Efficiently responds to queries, administers diagnostic programs, isolates problem, and determines and implements resolution. Career Highlights FREE LANCER...

Tags for this Online Resume: Information Technology, Microsoft Windows, Transmission Control Protocol/Internet Protocol (TCP/IP), Troubleshooting, Analytical Skills, Email, Help Desk, Integrate, Network Security, Networking

Web Developer - 1 Years of Experience - Near 01545

Project Summary: Students transfer from one university to another for several reasons. Our main goal for the project is to provide a collaborative & easy to use web-based platform for students and professors to interact for transferring credits from another university. Responsibilities: Responsibilities where split into two parts * Student login page * Student login consist a set of information to be gathered and validated ...

Tags for this Online Resume: C Programming Language, Active Server Pages, C# Programming Language, Extensible Markup Language (XML), Liquidity, Microsoft ASP.Net, Microsoft Office, Microsoft SQL Server, Structured Query Language, Variance Analysis, sql, javascript, java, c#, html

Manager - 10 Years of Experience - Near 23456

ACCOMPLISHMENTS * Developed IT Playbook including, standard operating procedures, incident management, communication plan, D/R and capacity planning, Reporting, Escalations, Tools, Contacts Lists * Successfully created change control process by implementing change control procedures within the Help Desk and MIS organization * Successfully created and implemented customer satisfaction survey resulting in a customer satisfact...

Tags for this Online Resume: Help Desk, ACD, Automatic Call Distribution, Call Center, Support, Technical Support, Asset Management, Budgeting, Capacity Planning, Certified Insurance Counselor

Destination Manager - 20 Years of Experience - Near 89130

SUMMARY Results-oriented Sales and Service Manager with proven success leading production teams to exceed aggressive sales and customer service goals. Key strengths in management, consultative customer service and sales, quality assurance, reporting and training. Hands-on troubleshooter with strong understanding of customer-first service performance metrics. Expertise includes: * Professionalism * KPI/SLA * Quality Assuranc...

Tags for this Online Resume: Call Center, Customer Service, Email, Inside Sales, Metrics, Quality Assurance, Sales, Test, Training, Management, manager, hospitality

Manager - 20 Years of Experience - Near 33484

COVER LETTER: To whom it may concern: I have been a loyal and valued employee of CompuCom Systems for the past 9.5 years. I have held multiple roles over that time, ranging from Inventory Control Specialist to Inventory Control Supervisor and to my present role as Desktop Support Manager and I have exceeded expectations at each. I have developed strong relationships with CompuCom, & the customer. I feel with my understandin...

Tags for this Online Resume: Complaints, Engineering, Monitoring, Management, Account Manager, Retail, Audit, Corporate Accounts, Dasd, Desk Top Support, Software, software

Marketing - 20 Years of Experience - Near 11706

A chartered marketer with over 25 years of working in data and change environments predominantly in the financial services, FMCG and IT sectors. My key USP is using data to unlock key business questions and deliver real value to the P&L by working with teams internal and external gathering requirements & delivering operational excellence. Ability and skill set to provide creative, innovative, enthusiastic and forward-thinki...

Tags for this Online Resume: SAS, Database, Marketing Management, Management, Audit, Back Office, Computer Aided Software Engineering, Customer Relationship Management, Siebel

Project Manager - 18 Years of Experience - Near 75098

PROFESSIONAL SUMMARY * 20+ years of experience in helping enterprise-level organizations design, develop, manage, and implement customer driven systems and business solutions * Strong collaboration, communication, and time management skills * Extensive Software Development Life Cycle (SDLC), Vendor Management and IT related experience. * Proficient in MS Office Suite Professional, SharePoint and MAC platform. * Expert @ Tro...

Tags for this Online Resume: Metrics, Training, Outsourcing, Help Desk, Project Management, Remedy, Senior Project Manager, Software, Software Development, Video, it jobs

Project Manager - 20 Years of Experience - Near 60490

CAREER HIGHLIGHTS CTI, Project Manager Aug' 12 - Aug 17 CBOE (Chicago Board Options Exchange) As Application Development Project Manager manage multiple projects from initiation through implementation including requirement, design, build and close phases. Responsible for supporting various Option Exchange (CBOE) Services application areas like (TPS - Trading Permit System, IPD - Industry Product Database, CTMi - Continuous ...

Tags for this Online Resume: Integrate, Active Server Pages, Business Requirements, IBM DB2 Database, Java 2 Enterprise Edition (J2EE), Management, Ca7, HR, Human Resources, IBM, Agile