Description
PROFESSIONAL SUMMARY * 20+ years of experience in helping enterprise-level organizations design, develop, manage, and implement customer driven systems and business solutions * Strong collaboration, communication, and time management skills * Extensive Software Development Life Cycle (SDLC), Vendor Management and IT related experience. * Proficient in MS Office Suite Professional, SharePoint and MAC platform. * Expert @ Trouble Ticket Analysis (Metrics, Initiatives, SLA Performance Improvement) * Expert @ Customer Satisfaction Techniques and End User Experience
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