Description
Self-motivated, customer oriented leader with extensive years of experience in end user computing support that is process driven. Certified in ITIL with working knowledge of all aspects of ITSM process including data center operations. Background includes managing large service desk team, process creation and management, managing complex IT process and SLA management. Knowledgeable with Service Now, Remedy, change management, asset Management, Remote desk support management and account and permission management.
Accomplishments
Highlights:
Keywords
