SUMMARY Results-oriented Sales and Service Manager with proven success leading production teams to exceed aggressive sales and customer service goals. Key strengths in management, consultative customer service and sales, quality assurance, reporting and training. Hands-on troubleshooter with strong understanding of customer-first service performance metrics. Expertise includes: * Professionalism * KPI/SLA * Quality Assurance * Customer Service/Sales

Highlights:

• Call Center
• Customer Service
• Email
• Inside Sales
• Metrics
• Quality Assurance
• Sales
• Test
• Training
• Management
• manager
• hospitality