Description
Professional Summary Seasoned bi-lingual IT support specialist, help desk & network engineer with 10+ years of success as the 'Go to Guy' for problem solving. Highly skilled in providing technical assistance and support related to computer systems, hardware, or software. Efficiently responds to queries, administers diagnostic programs, isolates problem, and determines and implements resolution. Career Highlights FREE LANCER / IT SOLUTION SUPPORT / FREE LANCER JUNE 2016 - MAY 2017 Regional Operations Director Information Technology - Jeddah, KSA AL-MAALIM INTERNATIONAL FOR TECHNOLOGY Dec 2015 - May 2016 Handle Service Business Management including end-to-end planning, financial management through project cost adherence, supporting sales activities, profit and loss accountability and leading, supervising and coaching all technical staff. Early customer engagement through due diligence of scoping and costing for service bids. Customer Relationship Management including improvement of customer satisfaction and management of relationships with key customer contacts Operation Directors and Chief Technical Officer. Leads positive development of customer loyalty and proactive services. Continuous customer communication, periodic meetings and reporting. Act as the key interface for all high level customer escalations. Understanding the customer's commercial, operational and technology challenges and opportunities. Site Manager / Information technology/ ICAD- "INNOVATIVE CONTRACTORS FOR ADVANCED DIMENSIONS'' June 2015 - Dec 2015 * Responsible for Low current system IT Network & Telecommunication Infrastructure Planning, Deployment, Operations Telecommunications Data Centers @ New King Abdul Aziz International Airport * * * IT SPECAILLIST FACO, JORDAN Sept 2012 - Jan 2015 * MONITORING AND MAINTAINING THE COMPUTER SYSTEMS AND NETWORKS WITHIN AN ORGANISATION IN A TECHNICAL SUPPORT ROLE. * WORKING WITH CUSTOMERS/EMPLOYEES TO IDENTIFY COMPUTER PROBLEMS AND ADVISING ON THE SOLUTION. * LOGGING AND KEEPING RECORDS OF CUSTOMER/EMPLOYEE QUERIES. * ANALYZING CALL LOGS SO YOU CAN SPOT COMMON TRENDS AND UNDERLYING PROBLEMS. * UPDATING SELF-HELP DOCUMENTS SO CUSTOMERS/EMPLOYEES CAN TRY TO FIX PROBLEMS THEMSELVES. * WORKING WITH FIELD ENGINEERS TO VISIT CUSTOMERS/EMPLOYEES IF THE PROBLEM IS MORE SERIOUS. *TESTING AND FIXING FAULTY EQUIPMENT. * INSTALLATION & CONFIGURATION OF A COMPANY'S COMPUTER HARDWARE OPERATING SYSTEMS AND APPLICATIONS. * MAINTENANCE AND MONITORING OF COMPUTER NETWORKS AND SYSTEMS. * DIAGNOSING AND SOLVING HARDWARE OR SOFTWARE FAULTS. * TESTING AND EVALUATING NEW TECHNOLOGY. * PERFORMING ELECTRICAL SAFETY CHECKS ON THE COMPANY'S COMPUTER EQUIPMENT. * RESPONDING TO CALL-OUTS IN A TIMELY FASHION. * TRAINING STAFF WITH IT RELATED EQUIPMENT. * RECRUIT, TRAIN AND MENTOR ALL IT STAFF MEMBERS, DEVELOPING TEAMS AND LEADERS TO ENSURE THAT BUSINESS VALUE IS MAXIMIZED AND IT GOALS ARE ACHIEVED. * PLAN AND DESIGN IT SYSTEMS ARCHITECTURE, OPERATING PLATFORM AND NETWORK SYSTEMS INFRASTRUCTURE. * Provide oversight for IT operations, support desk, service calls and escalated problem resolution * Providing first line support to clients, by taking incoming phone calls and email Requests, monitoring the system events and alerts, managing all types of client requests in a very demanding and stressful environment taking into consideration standard business work processes and management principles while dealing with client requests to meet the strict SLA and first response. System Engineer / IT DIVISION NEW NET COMMUNICATION -BAHRAIN Jan 2012 - Jul 2012 * *Exercise the same role * responsibilities already did with the previous employer due to company acquiring.
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