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Online Resumes with "service level agreements "
Application Support
To obtain an IT or customer service based position that will put to use the skills and talents I have acquired in both technical support and management roles. Furthermore, I hope to continue my technical education, either by academic means or through hands on experience, continuing to make myself an asset for my employers. * * Relevant Experience * Silverpop, an IBM Company Atlanta, GA Software Support Engineer 01/13 - 06/1...
Tags for this Online Resume: Management, Health Insurance, Insurance, Defect Tracking, Integrate, Support, Team Lead, Technical Support, User Interface, Cascading Style Sheets
Project Manager
Experience Summary * Over 30 years experience as an IT professional - in the roles of Business Analyst, Project Manager, QA Analyst/Manager, Requirements Engineer, Programmer/Developer, and System/User Acceptance Test Manager. * Proven ability to collaborate with stakeholders (internal and external), Subject Matter Experts and IT development to review system design and analyze tradeoffs between usability and performance. * ...
Tags for this Online Resume: Web, Process Improvement, Process Improvements, Project Leader, Software, System Testing, Test, Test Plans, Applications, Assessments
Manager
PROFESSIONAL SUMMARY I am seeking an IT leadership position. I have excellent team building skills and strong technical skills. I have consulted for large organizations including Google, Visa, Robert Half International, San Jose Water, Oracle, Sun, Sega, San Jose State University as well as dozens of startups. I have been the project manager on numerous rollouts and technology migrations. I have the ability to explain techn...
Tags for this Online Resume: Wireless, Structured Query Language, Accounting, e-Commerce, Manufacturing, NOC, Retail, SAP, Software, Software Development
Project Manager - 20 Years of Experience - Near 20854
Profile PMP with 15+ years of experience leading both on and off shore teams to support high-profile, global customers in the telecommunications, multimedia, government, financial services, and computer manufacturing sectors. Excels in generating revenue from existing and new accounts via add-on/new business and change orders. Adept at maintaining high rates of customer satisfaction and retention. Works well under pressure....
Tags for this Online Resume: Help Desk, Management, Services, Billing, Compaq, Infrastructure, Logistics, Pbx, PCS, Personal Conferencing Specification (PCS)
Data Centre Manager - 20 Years of Experience - Near 12065
SUMMARY OF QUALIFICATIONS Accomplished Sr manager with over 30 years' experience in Information technology, project management, change management providing senior-level leadership to large top-notch teams in directing global operations processes, maintenance, and training programs. Poised and astute communicator with talent for engaging with cross-disciplinary teams and senior executive management, and forging vendor partne...
Tags for this Online Resume: Change Management, GE, Incident Response, Information Technology, Leadership, Management, Policies and Procedures, Support, Technical Support, Training
Account Manager - 21 Years of Experience
Summary Extensive experience in building and maintaining customer relationships through strategic account/vendor management practices, sales and client services functions. Proven ability to establish improvement processes to measure and monitor existing customer relationships. Interacts with multiple layers of the company to increase customer value through identification of new revenue opportunities, identification of lost ...
Tags for this Online Resume: HR, Human Resources, Sales, Account Manager, Help Desk, Infrastructure, Request for Proposals, Security, Business Requirements, Integrate
Audio & Video Equipment Technician - 10 Years of Experience - Near 60605
Accomplishments Project Management: * Managed budgets that exceeded $25 million for major projects. * Able to work across the aisles and accomplish strong working relationships with stakeholders. * Coordination of RFI's, RFP's, negotiations and contract executions to support new products and services. * Liaison for facility contractors, architects and vendors to support brand standards and specifications for new build outs,...
Tags for this Online Resume: Management, Sales, Clubs, Acquisitions, Procurement, Services, Travel, Support, Test, Accounting
Business Analyst
Experienced with EDI files 834,835,270/271, 276/277 file formats * Mapped HIPAA 4010 and 5010 differences * Read and interpreted 997/999 acknowledgments * Facilitated the setup of new trading partners, including planning, project management, testing, documentation, and implementation. * Developed and maintained functional specifications for new / existing applications needed to maintain/enhance EDI processing and address th...
Tags for this Online Resume: EDI, Electronic Data Interchange, Health Insurance Portability And Accountability Act, Management, Software, Systems Analyst, Health Care Industry, VISIO, Agile, Audit
Quality Assurance Specialist - 15 Years of Experience - Near 34695
CAREER SUMMARY * OUTSTANDING LEADERSHIP AND MANAGEMENT EXPERTISE. Directed application, system, and technical support teams to provide continuous support for business critical systems. Includes management of all associated personnel factors, assignment of tasks, review of work/deliverables, scheduling, second, third level support management and on-call/remote support management. Efforts have resulted in outstanding levels o...
Tags for this Online Resume: Management, Support, Training, Project Management, Scheduling, Technical Support, Consulting, Learning Management, Performance Monitoring, Planning
System Administrator - 16 Years of Experience - Near 60030
Summary of Qualifications Dynamic and results-oriented professional with over 25 years of technical experience in network control and computer operations by effectively troubleshooting malfunctions and initiating corrective action. Proven problem solver in resolving complex production issues to streamline processes and deliver results by coordinate appropriate corrective measures to make batch processing more effective. Tea...
Tags for this Online Resume: Linux, Microsoft Active Directory, Microsoft Windows NT, SAP, Scripting Language, Shell Script, Shell Scripting, Unix, UNIX Shell Scripting, Active Directory, sql, linux, software, html
Human Resource Consultant - 12 Years of Experience
Areas of expertise Extensive background in Human Operations, Recruitment, Onboarding, Client Interaction, MIS & database management. I am skilled in both interpersonal and written communication. and Responsibilities: * Veritas got separated from Symantec effective 3rd Oct 2015. I have worked extensively on the separation process. * To Ensure that employees queries related to policies are answered and tried to resolve in fir...
Tags for this Online Resume: HR, Human Resources, Payroll, Audit, Compensation, Email, Management, MIS
Manager - 19 Years of Experience - Near 19720
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...
Tags for this Online Resume: Management, Local Area Network, Application Support, Asset Management, Database, Information Technology, IT Management, Support, Applications, CSC, it jobs
