Description
Accomplishments Project Management: * Managed budgets that exceeded $25 million for major projects. * Able to work across the aisles and accomplish strong working relationships with stakeholders. * Coordination of RFI's, RFP's, negotiations and contract executions to support new products and services. * Liaison for facility contractors, architects and vendors to support brand standards and specifications for new build outs, and renovations and maintenance upkeep. * Re-engineering of new brand 'look and feel' of products and services for customer premium lounges and products. * Managed the brand standards, FFE, MEP, furniture specifications, staffing, governmental licensing, vendor services, and F&B menu development for five new airport lounges simultaneously in 2014. The locations, Seattle, Boston, San Francisco, San Diego and London. * Managed the renovations for four airport lounges in 2014, locations, Hong Kong, Denver, Washington Dulles and Chicago. * Initiated and cultivated relationships with internal and external partners to establish sound business programs. * Managed product development, performance and implementation of programs that are now noted as world winning products and services for United Airlines. * Coordinated and managed high visible events, which included facility review, menu development, entertainment, travel arrangements, union management, logistical and execution management. Operations Management: * Managed multi-operations across the globe with efficiency, timeliness and effectiveness. * Handled all functions related to the development, budget, acquisitions and implementation of consumable products, vendor services and facility operations. * Set products and standards for all facilities including budget, design, procurement, technology infrastructure, logistics, accounting and invoicing. Managed the food and beverage operational build-out specifications. * Managed communications plans for the new projects across the network. * Managed governmental food and beverage liquor licenses, health certificates and vendor contracts. * Managed a team of 14 Centurion Dedicated Travel Counselors who manage portfolios of clients that utilize them for worldwide travel journeys. Vendor Quality Control: * Managed Service Partners to ensure adherence to the specifications and expectations defined in their Service Level Agreement (SLA). * Conducted monthly audits that resulted in improved relationships and adoption of best practices. * Managed quality assurance requirements and standards for F&B, Janitorial and Staffing. * Implemented travel policies, programs and procedures. Marketing Management: * Established key marketing partnerships to enhance customer experience, cost savings initiatives and revenue generation. * Developed and implemented new standards and products that either improved or met the competitive programs. * Managed the roll-out, and logistical operational implementation of new amenities for major airline. * Managed key travel portfolios for Centurion card members.
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