Description
Experience Summary * Over 30 years experience as an IT professional - in the roles of Business Analyst, Project Manager, QA Analyst/Manager, Requirements Engineer, Programmer/Developer, and System/User Acceptance Test Manager. * Proven ability to collaborate with stakeholders (internal and external), Subject Matter Experts and IT development to review system design and analyze tradeoffs between usability and performance. * Managed software applications for NYC and NYS from concept to fully operational status utilizing Project Management and Six Sigma tools following DMAIC process. * Proven Business Analyst for applications at IBM, Bank of America, NYC and NYS experience with requirements gathering and analysis, BA tools, all phases of testing and BABOK. * Goal-oriented with strong leadership and team building capabilities. * Superior analytical and root cause problem resolution skills. * Excellent communication and presentation skills and the ability to interact professionally with a diverse group of Executives, Managers, Stakeholders and Peers. * Quickly recognized as a Subject Matter Expert (SME) by team members and senior management on assigned projects. Business Analyst and User Acceptance Test Manager * Over 18 years of experience as Business Systems Analyst in Quality Assurance, Continuous Process Improvements and User Acceptance Test with emphasis on all phases of the SDLC. * Project lead on Change Management Team for software and documentation updates, policy and procedure changes, training and stakeholder acceptance of changes to business process. * Conducted post implementation project assessments to document best practices, implement lessons learned and identify areas for future process improvements. * Conducted business analysis and documented existing processes, practices and policies, via use cases, to create a baseline for legacy systems to assist in the requirements gathering and SDLC of proposed and re-engineering of applications. * Recommended and implemented process improvements, to eliminate non value add steps in NYC business tax application resulted in a savings in excess of $650,000 annually. * Participated in providing financials, documentation and answers to NYC and NYS RFPs on new contracts to provide applications and services. * Developed Service Level Agreements with IT departments to minimize overtime by 50% and increase revenue by $75,000. * Developed Business Case with Justification and received Budget Office approval for additional funding and resources for NYC and NYS applications. * Successfully planned, tested and implemented new web based (.Net) applications for NYC Department of Finance and NYS Agency Workers" Compensation Board. * Developed and maintained a traceability matrix (BRD) for requirements to design specification to test cases to insure all requirements were incorporated in design, met user's requirements and were successfully tested created design specs and appropriate test plans. Management * Directed hiring, career development and retention of staff full time and contractors/consultants. * Trained, coached and evaluated staff. Cross trained associates to provide redundancy and career growth. * Participated with staff and senior management to define and develop career goals. * Coached Six Sigma Process for process improvement. * Business Continuity Coordinator for Kingston site performed yearly reviews between Kingston and Menands. * Successfully managed and implemented new projects for IRS, NYS and NYC, on time and within budget
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