Summary of Qualifications Dynamic and results-oriented professional with over 25 years of technical experience in network control and computer operations by effectively troubleshooting malfunctions and initiating corrective action. Proven problem solver in resolving complex production issues to streamline processes and deliver results by coordinate appropriate corrective measures to make batch processing more effective. Team player in coordinating with various key players in order to facilitate effective collaborations in problem resolution and change management while being accountable for meeting service level agreements. Diversified background in technology with extensive experience in managing and delivering complex IT projects via strong scripting capability and outstanding project management experience. * Exceptional Interpersonal and Communication Skills - Proficient in promoting confidence as well as building and maintaining strategic business relationships while interfacing positively with people from diverse cultures. * Problem Solving - Proven ability to troubleshoot and develop both creative and innovative solutions to technical challenges. Successfully manages change for improved performance and greater team efficiency. * Work Ethic and Professionalism - Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results while meeting and exceeding customer satisfaction.