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Online Resumes with "resolve escalations"



Management Position

Quality Analyst with five years of management experience, and 10 years customer service experience. Proven knowledge in directing and mentoring, building an effective staff through recruiting and hiring exceptional candidates. Excellent organizational skills contributed to the ability to successfully manage multiple tasks simultaneously and complete those tasks on time, organized events to improve team

Ideal Companies: fortune 500

Tags for this Online Resume: Customer Service, , , , Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills

Results-oriented Information Technology Professional with a highly diversified background and 10 + years solid experience. Recognized for meeting time-critical project deadlines, customer problem incident resolution, independent multitasking, dynamic orga

I am looking for a full or part-time position with a stable,dynamic company that values their employees and is also open to telecommuting with flexible scheduling.

Ideal Companies: Telecommuting Companies

Tags for this Online Resume: Windows Vista, Windows XP Professional, Lotus Notes 6.5, Microsoft Office Professional 2007, Ubuntu 8.0.4, openSUSE 11, Remedy, BMC Service Desk Express, Email Admin and Support, Database Support, Technical Writing, Helpdesk Support, Incident Management and Follow-Up, Microsoft Outlook, BlackBerry Server Manager 4.1

Corner Stone Manager

Dedicated and highly skilled Leader, Manager and Supervisor with a remarkable ability to mentor and motivate employees in accomplishing any task.

Ideal Companies: Raytheon, Northrop Grumman, KBR, SAIC,

Tags for this Online Resume: Manager Supervisor Electronics

Experienced Manager, Dallas

To secure a position that will capitalize on proven management and leadership abilities. To employ highly developed skills to work with people in order to advance the success of the company that employs me. Major strengths include the experience, longevity, and loyalty of being employed and involved with the day-to-day operations of one company for the past 30 years. Possess outstanding communication skills, vital in foster...

Network Administrator

Diverse experience in the IT industry from Help Desk Customer Support/Analyst to Application Trainer/Tester to Network/System Analyst and Functionalist Analyst. Use various applications, systems, fault management and diagnostic tools to capture, evaluate and identify network circuits/device problem areas and resolve or escalate to have issues troubledshooted further and resolved by telecommunications service provider. Use s...

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Human Resources Manager

Looking for an HR Manager role

Tags for this Online Resume: HR Generalist

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Sr Manager of Customer Operations

Lead front-line call center agents, lead customer service agents and supervisors handling inbound calls while working in a Virtual Call Center, which includes responsibilities for sales, service and customer retention throughout the company; have hired, trained, coached, mentored and monitored agents and supervisors for success in sales and customer service; have conducted semi-annual performance evaluations in addition to ...

Ideal Companies: Telecommunications; call centers; GE

Tags for this Online Resume: Leader, Awarded

Experienced Project Manager, Certified PMP (Project Management Professional)

Project management in a technology field.

Ideal Companies: Accenture, PricewaterhouseCoopers, AT$T, Citibank, Google, Microsoft

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Senior Benefits Manager w/ Risk Management, HR and Presentation Skills

Companies considering me for a health and welfare position and retirement should consider that my "tool bag" also consists of risk management, human resources, safety and training skills. This allows me to be of a higher value to the company. My objective is to obtain a position where I can use my accumulated experience to advance a company's bottom line and retention.

Ideal Companies: Media, Health, Public Sector, Architecture/Building Management

Tags for this Online Resume: benefits, workers compensation, compliance, retirement, FMLA, Oracle, ERISA, Deferred compensation, 401(K), ergonomics, training, presentations, projects, expatriates, international, safety, budgets, PEO, Public Sector

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Sr. Account Manager

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES *Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction; *Reviews client team's RFPs; *Selects markets for solici...

Tags for this Online Resume: Insurance, Customer Serivce, Account Manager, Not an adjuster, Property & Casualty

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Telecommunications Network Engineer, Baltimore

Designs, analyzes, plans and modifies network components and architecture in support of the wireless and wireline infrastructure.

Ideal Companies: FCC, Department of Defense, CSC, John Hopkins

Tags for this Online Resume: aggressive, Designs, analyzes, plans and modifies network components, technical professional