Sr. Account Manager

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES *Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction; *Reviews client team's RFPs; *Selects markets for solicitation; *Analyzes market proposals for verification of benefits, premiums, and competitiveness; *Reviews coverage contracts for accuracy of policy provisions; *Meets with clients for pre-renewal strategy, proposal delivery and explanation; *Conducts client open enrollment meetings and answers questions regarding benefit coverage; *Negotiates with markets for benefits premium concessions; *Ensures that client team handles client benefit inquiries and manages team to effectively service clients; Resolves escalated service issues; *Manages new carrier and plan implementations for book of business; *Ensures team prepares claims experience and utilization reports and reviews for accuracy; *Reacts, process, and follows up on new business; *Meets with clients as needed or directed by producer; *Other duties as assigned to support producer and service team.

Claims Adjuster

Menifee, CA