CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "ivr"

Project Managers - 15 Years of Experience

Seeking a challenging and rewarding opportunity in Project/Program Management that will leverage my education and experience. With my qualifications and experience, I believe I can handle the challenges of the job effectively and efficiently. I am open for business travels as required. EXECUTIVE SUMMARY * BS Computer Science. * Fluent English and Arabic. * More than 15 Years of Experience in Information Technology and Servi...

Tags for this Online Resume: CCIE Voice, UCCX, IVR, Unity, CUCM, .Net, Database, PMP, Implementing Virtualization, Information Security, PgMP

Project Manager - 20 Years of Experience - Near 28210

Summary: * A highly motivated, results-focused Senior Telecom Infrastructure Project Manager with more than 20-year experience in Engineering, Management, Sales and Services as a vendor and customer role alike. * Encompasses strong leadership and successful team-building capabilities combined with excellent technical and project related communication, presentation and customer service skills. Program Management responsibili...

Tags for this Online Resume: Cms, Genesys, Management, Project Management, Support, Call Center, Information Technology, Project Manager, Sales, Firewall

Quality Assurance Specialist - 14 Years of Experience - Near 34685

Summary of Qualifications Over eleven years in a regulated environment including custom built applications, clinical based computer systems, IVRS systems, and data acquisition systems. Seven of those years in an IT management role. Successfully lead teams in promoting quality assurance throughout the software development life cycle (SDLC), both Waterfall and Agile/SCRUM methodologies. Successful in the development and imple...

Tags for this Online Resume: Architect, Project Management, Consulting, Quality Assurance, Software Testing, Systems Engineer, Test, Training, Account Management, sql, agile, html, software, requirements management, requirements gathering, change control, configuration management, project management, audit, management, SDLC, waterfall

Project Manager - 20 Years of Experience - Near 27518

Professional Summary Accomplished IT professional with over 20+ years of experience consisting of managing IT projects for both the Business and Information Technology, fostering relationships, (internal and external) and delivering quality business solutions on time and within budget for multimillion-dollar companies. Diverse industry experience includes: Pharmaceutical, Banking, Finance, Insurance, Telecommunications, Ene...

Tags for this Online Resume: Consulting, Budgeting, Training, Project Management, Software, Change Management, Insurance, Management, Metrics, Program Management, waterfall, crm

Project Manager - 20 Years of Experience - Near 12144

Summary: * Patrick Sarnataro has been the Director of Project/Program Management for TCG, Inc. In addition he is a Sr. PM, MBA, PMP, who possesses the skills to run large, complex projects both within budget and on schedule. * Track and communicate project status, issues, risks and decisions to senior management * Led Cisco Unified Contact Center Enterprise Project. * Contact Center packaged CTI application and VoIP roll-ou...

Tags for this Online Resume: Management, Project Management, Scheduling, Infrastructure, Voice, Integrate, Power (Os Enhancemnt Tool, Power Systems, Pricing, Program Management, Senior, enterprise-wide, complex

Business Analyst - 8 Years of Experience - Near 90503

Summary * 8+ years of experience as a Business System Analyst/Data Analyst in industry domains including Mortgage, Capital Markets, Wealth Management, Retail Banking, e-Commerce and Insurance. * 3+ years of experience in Guidewire Policy Center and Guidewire Claims Center for Property & Casualty Insurance. * Strong understanding of Retail Banking, including Credit Card, Mortgage, Account Transactions, Wire Transfers, Bill P...

Tags for this Online Resume: Microsoft Visio, Unified Modelling Language, VISIO, Agile, Management, Oracle, Business Requirements, Integrate, Quality, Email

Manager - 20 Years of Experience - Near 95014

Summary * Lead Enterprise Architect * Digital Transformation & Transition Architect * Business Requirements Head * Solution/Integration/Data - Architect * Business Analyst * Development Lead / Developer Focus Areas * Transformational Programs * Business, Integration & Enterprise Architecture * Global IT Outsourcing / Transition IT Strategy & Governance * ADM & Managed Services Delivery Significant International Multisite ( ...

Tags for this Online Resume: Nortel, Outsourcing, Data Management, Management, POS, Unified Modelling Language, Architect, ATG, BEA Tuxedo, BEA WebLogic

Business Analyst - 8 Years of Experience - Near 75081

Summary * Experience in Business Processes Analysis and Design using OOAD Methodology and tools * Strong experience in developing Telecom digital channel for major Marketing and promotion campaigns for emails, SMS and IVR * Experience in agile and waterfall methodologies sprint planning meetings, backlog grooming, points estimation, sprint burn down/up charts, product backlogs, user stories and developing * acceptance crite...

Tags for this Online Resume: Microsoft Visio, VISIO, Business Analysis, Business Analyst, Microsoft Outlook, Business Requirements, Documentation, Microsoft Access, Services, Unified Modelling Language, Agile Scrum, EPICS, User Stories, Business Process Modelling, UAT, Test Scripts

Project Manager - 15 Years of Experience - Near 30114

ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service ...

Tags for this Online Resume: Call Center, Disaster Recovery, Infrastructure, Customer Relationship Management, Management, ACD, Automatic Call Distribution, AVAYA, Continuity Management, Sungard

Pharmacist - 20 Years of Experience - Near 85374

Summary Pharmacist and Pharmacy Manager (PIC) with over 30 years of experience in ambulatory Pharmacy. I have managed chain Pharmacies and have experience in 340B Pharmacy Management and Operations and HRSA compliance regulations for 340B Pharmacy. Experience with EHR using E-Clinical Works and Pharmacist prescribing and refill authorization using protocols. I have experience as a Clinical Pharmacist doing Medicare Part D P...

Tags for this Online Resume: Insulin, Purchasing, Inventory, Scheduling, Ambulatory Services, Compliance, Drug Interaction, EHR, GloboMax PDx Pharmaceutical Development Expert Tools, Interactive Voice Response, Pharmacist

Not Listed - 18 Years of Experience - Near 30126

SUMMARY OF QUALIFICATIONS Over 20 years Contact Center/Telephony experience Maintenance Administrator of PBX/VoIP systems Nortel CS1000 PBX (SME of Nortel Platform, Skills based routing) CUCM 8.5 UCCE/CVP 8.5 /IP IVR Unity Connection CUIC Reporting Verint Impact360 Call Recording Workforce Management PRESENT POSITIONS

Tags for this Online Resume: Intelligent Call Management, UCCE

Senior Customer Experience Manager

Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...

Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management