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Online Resumes with "escalation"
Manager - 20 Years of Experience - Near 27603
Summary Customer Success Management Professional with deep expertise in IT service and support. Uniquely skilled in enterprise-savvy customer advocacy and care. Experienced in varied environments from start-up to international industry leader. Accomplished in customer escalation management, relationship management, account management, project management, and technical writing. Tenacious and creative problem solver with exce...
Tags for this Online Resume: Support, Account Management, Account Manager, Global Support, Insurance, Leadership, Management, Pharmaceutical, Purchasing, Technical Support
Executive Assistant - 20 Years of Experience - Near 20165
Skills Summary Professional Experience Administrative Management * Administrative control and planning in coordinating extensive travel plans for both domestic and international, scheduling, conferences and meetings for up to five managers * Interfaced with outside clients, to include Generals and Colonels, as well as in-house company executives and specialists on a daily basis * Made recommendations to management, improvin...
Ideal Companies: Airbus, Aerospace\Aeronautical Firm, Ernst & Young, Law firms, Boeing, Siemens, Unisys, Booz-Allen, Freddie Mac
Tags for this Online Resume: Communications, Oracle, Scheduling, Team Player, Accounts Payable/Receivable, Administrative Assistant, Communication Skills, Banking Industry, Executive Assistant, customer service, data entry, typing 65, calendaring, travel planning, management, Legal Assistant, Powerpoint, MS Word Suite, databases: Oracle, Deltek, JAMIS, Webtrex, Outask, Metting & conference scheduling, event coordination, Telecommunications & IT Industry, corporate banking, Administrative
Quality Assurance Director - 10 Years of Experience - Near 10/08
ACCOMPLISHMENTS * Created a workshop for the Q/A Department that improved the over-all customer service best practices within a 300-plus seat Call Center * Authored a training script titled: "The Art of Providing Information to the Customer" which was incorporated into the Call Center training program as a major training resource * Received frequent commendations on the handling of escalated calls including quick resolution...
Tags for this Online Resume: Accounting, Accounts Payable, Accounts Receivable, Applications, AVAYA, Best Practices, Call Center, Cancer, Cms, Coaching, Quality Assurance Director
Construction manager - 19 Years of Experience - Near 98338
History of building strong relationships with customers, clients, sub-contractors, suppliers, vendors and employees. Driven to cut costs and boost company revenue, organized and persistent with refined written, oral, and interpersonal communication skills. Successful at growing sales with marketing campaigns that focus on positive customer experiences. Skilled at customer service resolution and de-escalation with customers/...
Tags for this Online Resume: Construction, Insurance, Manufacturing, Project Scheduling, Scheduling, management, manager, Project manager, Estimator, Commercial, Issue Resolution, Strategic Planning, Team Leadership, Staff Development, Construction Manager, Residential Construction, Commercial Construction
System Administrator - 10 Years of Experience - Near 21229
Professional Summary Experienced System Administrator familiar with formulating organizational archive policies. Ready to apply learned skills to any corporate decision making process in regard to protecting data using varying devices hard drives database management and archival software. Can research problem solve and communicate the best ways to perform and coordinate tasks throughout the organization. * Proven ability to...
Tags for this Online Resume: Linux, Veritas, Veritas NetBackup, VMWare, Wireless, File Transfer Protocol, Intrusion Detection, Scheduling, IBM MVS Operating system, Payroll
Revenue Agent - 6 Years of Experience - Near 30274
Areas of Expertise * Customer Service / Sales Analysis * Administrative Coordination * Financial and Collections Analysis * Banking Deposits and Cash Verification * Cross-Functional Processes * Debt Collections Management * Sales Forecasting and Goal Setting * Office Management * Month-end Reporting * Process Improvement * Operations Coordination * Outside and Inside Sales * 95%+ Performance Rating * Customer Escalations * ...
Tags for this Online Resume: Deposits, Management, Sales, Firepond Contact Center, Account Management, Banking Industry, Customer Service, Financial, Forecasting, Goal Setting, excel
Director - 20 Years of Experience - Near 10530
Accomplishments DJD Consulting, New York, NY 2012 - Present Brand, Merchandising, and Product Consultant * Achieves cost savings, boosts profitability, drives enhanced efficiencies, improves accountability, and optimizes workforce efficacy for family or privately owned enterprises including Hampton Forge, Dorothy Prentice Aromatherapy, Crumbs, Artisanal Cheese, and Ciao Imports. * Conducts organizational and talent assessme...
Tags for this Online Resume: Pricing, Process Improvements, Process Re-Engineering, Product Development, Recruiting, Retail, ROI, SAP, Social Media, Sourcing, management, E Commerce
Medical or Health Services Manager - 3 Years of Experience - Near 76036
Professional Summary: Administrator in training with Senior Care Centers of Stonegate. Trained to plan, direct, coordinate and supervise the delivery of health care. Ability to manage a healthcare team and increased focus on preventable care. Experienced Project Manager with the ability to manage day-to-day complex projects with a scheduled timeline. Coordinate activities with multiple cross-functional teams and objectives ...
Ideal Companies: TEXAS HEALTH NETWORK, JPS HEALTH NTTWORK, TEXAS HEALTH AND HUMAN SERVICES, Behavioral Health Group, Parkland Hospital, Cook Children's Health Care System
Tags for this Online Resume: Healthcare Administrator, Budget, Project Management, Implementation, Planning, Evaluation, Quality Management, Operation, Customer Services, Compliance, Suprevisor Sfaff, Hospital Management
Engineer - 7 Years of Experience - Near 77407
Summary IT professional with over 7 years of experience in administration (service request), monitoring, change management/documentation, configuration, deploying, and escalation support (ticket resolution) of various network technologies for medium to corporate environments with proficiency in routing, routing protocols, switching, security, firewalls, wireless and data center technologies. Technical/Professional Certifica...
Tags for this Online Resume: Documentation, Support, Management, Telecommunications, WAN Support, WAN Technologies, Wide Area Network
Project Manager - 18 Years of Experience - Near 94536
Qualifications * Experienced leader in people and project management in the computer OEM, Enterprise, consumer electronics. Background experience in managing cross functional teams in product development, test, manufacture of software and computer platforms and peripherals. * Successful in creating, integrating and managing test engineering and quality organizations focused on customer success. Developed and implemented tes...
Tags for this Online Resume: Software, Test, Chip Design, Dell, IBM, Cisco, Documentation, Pc, Personal Computer, Quality, linux, software, agile, virtualization, VMware, Storage, Networking, AMD
System Administrator - 8 Years of Experience - Near 92126
QUALIFICATIONS SUMMARY: Experienced, positive, detail-oriented, and creative Information Technology professional with strong project management skills. Providing quality solutions to major incidents and complex business problems whilst delivering I.T. business systems, infrastructure and testing within scope, budget and tight SLA agreements. Experienced 10+ years' experience in Network Operations, Data Centers, Network Syst...
Tags for this Online Resume: Information Technology, Intranet, Support, System Administration, Technical Support, Automation, Business Requirements, Cisco, Configure, Disaster Recovery
Sales Representative - 20 Years of Experience - Near 27539
Profile 21 years of experience in extensive sales, management and financial expertise * Goal-oriented individual with strong leadership capabilities * Organized, highly motivated, and detail-directed problem solver * Proven ability to work in unison with staff within the department, as well as other departments * Customer CSI focused * Employee quota, training, retention focused * Strong understanding and abilities in secon...
Tags for this Online Resume: Sales, Account Manager, Financial, Financial Services, Services, Cash Flow, Financial Industry, Insurance, Inventory, Leadership, sales, sales representative, Finance Manager
