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Online Resumes with "call Volume"
Global Project and Change Management ★ BPO Expert 15yrs ★ Remote Vendor Mgmt ★ Director of Operations
As global service standards continue to rise, international companies need creative solutions, effective change management, and smart processes in order to grow. I am a seasoned, results-driven professional who helps companies maximize productivity and profits. With over 19 years of combined experience in the US, Caribbean, and Latin American markets. Specifically working in Call Center Operations, Business Process Outso...
Ideal Companies: Microsoft, JPMorgan Chase, Adidas, KPMG, Sitel
Tags for this Online Resume: change, project, management, strategy, improvement, organizational, transformation, scope, Process, initiating, director, implement, excel, six sigma, prosci, pmp, cmp, project management institue, adkar, outsourcing, consulting, consultant, operations, global, travel, client servces, vendor, call center, contact center, sourcing, BPO, strategic, compliance, planning, risk, stakeholder, telecommunications, client, financial, near shore, program, portfoio, pmi, presentation, commnuication, remote, international, performance, powerpoint
Medical Assistant
To obtain a challenging and rewarding position where I can utilize existing skills and attain additional experience. Dates Job Title Employer Duties 12-14 - 2/15 Medical Receptionist Chiropractic Little Rock & Massage -Check patients In/Out collect co-pays schedule appts ( Temp) 615 Beechwood St Little Rock Ar 72205 -Answer multiple phone lines (501) 663-2600 -Verified insurance eligibility 3/14 - present Therapist Assistan...
Tags for this Online Resume: Insurance, Co-Pays, Medical, Sales, Injections, Spring, Billing, Chiropractic, Lotus, Microsoft
Customer Service Supervisor - 20 Years of Experience - Near 30107
PROFESSIONAL SUMMARY Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment. Call Center Manager versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Tags for this Online Resume: Benefits, Call Center, Customer Service, Human Resources, Management, Accounting, CFO, Payroll, Communication Skills, Microsoft Windows
Quality Manager - 11 Years of Experience - Near 53226
PROFESSIONAL SUMMARY Telephone Service - Earned highest marks for customer satisfaction, company-wide. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Supervisor. Call Center supervisor with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Manager with ...
Tags for this Online Resume: Customer Service, Accounting, Accounts Payable, Accounts Receivable, Accruals, Administrative Tasks, Complaints, Facilitator, General Ledger, Past Due Accounts
Operations/Business Development Executive
High-energy and successful Senior Level Operations and Business Development leader with a demonstrated track record of leading aggressive market penetration, channel development, and client relations’ strategies to deliver superior sales, revenue and profitability results. Deep understanding of market intelligence, competitive positioning and new product development activities that impact sales success in a fluid industry. ...
Ideal Companies: AT&T, Hilton Worldwide, TEKsystems, SAP, Salesforce, SYKES, Nike, Apple, Google,
Tags for this Online Resume: Ecommerce, Call Centers, Omni Channel, 80/20, Change Leadership, Talent Management, Financial Acumen, Building Strategic Relations, Achieving Market Growth, Collaboration, Influence, Negotiations, Strategic Orientation, Team Leadership, Research/Analysis, Employee/Organizational Development, Quality Assurance, Safety, Interpersonal Relations, Client/Customer Impact, Diversity Awareness, Communication, Market Knowledge, Financial Analysis, Metrics/KPIs, Budgeting, EBITDA, Presentations, CRMs, Cross-Functional Collaboration, Turnarounds, Vice President, Sales, Operations, Six Sigma, COPC
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Admissions Director - 10 Years of Experience - Near 77039
As Supported administration in various departments maintaining office efficiency including monitoring faculty/staff calendars, resolving scheduling conflicts. Distributed annual service awards and updated bio sketches in database. * Manage and Coordinated all logistics for new employees: Assisted trainees and faculty into role transition. * Completed and submitted accurate leave and extramural requests for faculty and staff...
Tags for this Online Resume: Administrative Assistant, Management, Payroll, Scheduling, Office Manager, Accruals, Documentation, Financial, Financial Management, Kronos, Customer Services, Houston, Texas
Regional/Multi-Unit Manager - >15 Years of Management Experience - Agile and Scrum Certified
Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service. A collaborative manager with passion for working across teams to turn around struggling accounts and raise KPI levels. Excels at finding efficiencies and reducing costs, skilled at using progressive discipline techniques for coaching and motivating, partners with seni...
Tags for this Online Resume: Call Center, Customer Service, Account Management, Integrate, Management, Process Improvements, Training, Agile, Forecasting, Project Management, Team leadership and development
Network Architect - 15 Years of Experience - Near 87144
ACCOMPLISHMENTS * Planned and directed 100+ technology development, acquisition, and installation and upgrade projects over the past 14 years (heavy emphasis on data/systems security). Major projects included: Proprietary Software Application SharePoint Portal Server Deployment Active Directory Upgrades Network & Desktop Security Programs Symantec Anti-Virus Upgrade/Integration IPsec Tunnel Implementation VMware Virtualizes...
Tags for this Online Resume: Itil, Disaster Recovery, Leadership, Licensing, Management, Project Management, Systems Architecture, Vendor Management, Business Case Development, Business Management
General Manager
SUMMARY 20-plus years combined experience in national and international Management (Switzerland, Hong Kong, Singapore and the United States) successfully owned and managed 2 median sized companies, incl. Operations, Sales, Marketing, Financial Management, Customer Service and HR. Implemented long term growth strategies. Turned around companies and increased revenues as well as control/reduced costs by analyzing historic and...
Tags for this Online Resume: Management, Operations, Financial, Asset Management, Sales, Financial Industry, Financial Management, Bay Area
Medical Assistant - 9 Years of Experience - Near 19139
Summary of Qualifications Technical/Analytical * Type 45-50wpm with 100% accuracy * Excellent computer and clerical skills * Knowledge of Medical Terminology * Knowledge in ICD9-cm and CPT codes * Experience in clinical duties: taking and recording vital signs and medical histories * Preparing patients for examination, drawing blood, and administering medications as directed by physicians. * Basic knowledge of accts/payable...
Tags for this Online Resume: Medical, Billing, Coding, Communication Skills, Customer Service, EKG, Health Insurance Portability And Accountability Act, HIV, IDX, Insurance, phlembotomy, injections, patient care, obgyn, minor procedures
Administrative Assistant - 3 Years of Experience - Near 91910
Professional Summary Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over [5] years retail experience in a fast-paced, team-based environment. Excellent communicator with [5] years in a demanding call center environment as a Customer Service Specialist Friendly Sales associate adept at working...
Tags for this Online Resume: Complaints, Customer Service, Retail, Sales, Support, Manufacturing, Problem Solving, Problem Solving Skills, Administrative Tasks, Call Center
