PROFESSIONAL SUMMARY Telephone Service - Earned highest marks for customer satisfaction, company-wide. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Supervisor. Call Center supervisor with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Manager with more than 5 years of professional customer service and leadership experience. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. ACCOMPLISHMENTS Started out some 10yrs ago as a customer service representative in a office environment, using soft skill for accounts payable and receivable, replacing credit cards for customers as well as solving complaints for customer and making necessary adjustments to customers accounts. This became a position that I became very passion about and knew that I wanted to make a career out of and I had so that the success was that I was apart of a winning team that understood that when you have a business that relies on people to make the business successful you as the employee go the extra mile for the company in which you work for. This has made me be acknowledge for outstanding Customer Service. Being a great asset to the company for outstanding for taking the most calls in a six month period. Given recognition form attorneys, for solving concerns that theses high powered attorneys had. Accomplishments from customers that just decided to closed their accounts but after our conversation explaining if I was allowed the correct in a small window of time and the customer's agreed. Dedicated Customer Service Supervisor who provides exceptional customer service through active listening and problem solving. Call Center Representative/ Supervisor with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Highlights:

• Customer Service
• Accounting
• Accounts Payable
• Accounts Receivable
• Accruals
• Administrative Tasks
• Complaints
• Facilitator
• General Ledger
• Past Due Accounts