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Online Resumes with "Workforce Management"
Personable Sales Representative - 5 Years of Experience - Near 92103
To work in a sales position that will allow me to grow with the company long term and evolve into a management position.
Ideal Companies: Climber.com
Tags for this Online Resume: sales, marketing, customer service, management, research, event planning, education management, job development, community outreach, tutoring, public speaking, special education, education counselor
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Featured Profile
Project Manager - 20 Years of Experience - Near 91745
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.
Ideal Companies: Google, United Health Care, City of Hope, Inland Empire Health Plan, Edison
Tags for this Online Resume:
ACD Design and Configuration, IVR Design and interface, Workforce Managment and Requirements, Call Center Design and Configuration
Featured Profile
Major Account Executive - 20 Years of Experience - Near undefined
Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...
Tags for this Online Resume:
VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems
Featured Profile
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
Workforce Management Manager - 15 Years of Experience - Near 17356
Tags for this Online Resume:
Avaya, CMS, CRM, Erlang, Forecasting, Scheduling, Analyze
Featured Profile
Project Manager - 20 Years of Experience - Near 22030
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Ideal Companies: KPMG, Accenture, PWC, kpmg, Accenture, PWC
Tags for this Online Resume:
PMP, Oracle EBS, Schedule Management, Budget Management, Project Manager, Program Manager, CXO Relationship Management, Financial Services Industry, Defense Industry, US Federal Government, State and Municipal Government
Manager - 19 Years of Experience - Near 45231
Equipped with over 19 years of comprehensive management experience involving business process outsourcing. Possessing sophisticated leadership and communication skills gained through extensive customer service/workforce management involvement. Charged by a fast paced, team-oriented work environment derived from the pleasure of achieving financial and business goals. Motivated to aid organizational growth and striving to ach...
Tags for this Online Resume:
Cincinnati, Customer Service Manager, Contact Center Manager, Contact Center Supervisor, Professional, Manager, Floor Manager
Application Support
Tags for this Online Resume:
telecommunication, workforce management, budget analyst, Forecast Analyst, System Manager, System Administrator, Support Engineer
Customer Service Manager - 15 Years of Experience - Near 32766
Tags for this Online Resume:
workforce management
Workforce Manager-Call Center Fortune 100
To obtain a leadership role where I can use my knowledge, skills and abilities to develop others and create a successful business environment. I am eager to learn and grow into new and exciting roles as a leader and manager.
Tags for this Online Resume:
Workforce Management, Senior Supervisor, Team Lead, Contact Center Supervisor, Contact Center Management, Resource Manager
Project Manager - 20 Years of Experience - Near 91745
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.
Ideal Companies: Google, United Health Care, City of Hope, Inland Empire Health Plan, Edison
Tags for this Online Resume: ACD Design and Configuration, IVR Design and interface, Workforce Managment and Requirements, Call Center Design and Configuration
Major Account Executive - 20 Years of Experience - Near undefined
Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...
Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
Project Manager - 20 Years of Experience - Near 22030
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Ideal Companies: KPMG, Accenture, PWC, kpmg, Accenture, PWC
Tags for this Online Resume: PMP, Oracle EBS, Schedule Management, Budget Management, Project Manager, Program Manager, CXO Relationship Management, Financial Services Industry, Defense Industry, US Federal Government, State and Municipal Government
