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Were you looking for Service-Level-Agreements-SLA job results?
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Online Resumes with "Service Level Agreements SLA"
Field Service Manager; Team Leader; Supervisor - 26 Years Experience
Results-oriented Customer Service Manager with 26 years of experience and a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements in order to meet Service Level Agreements (SLA's) consisting of 2 - 4 hour response times, and 98% or better uptime on ATMs.
Tags for this Online Resume: Item Processing, ATM, Service, Scanners, Banking, sorters
Director / Manager - IT - ERP - 15 years in Enterprise IT Deployments - Pittsburgh
I have been an IT leader for more than 15 years, ranging from initial programming and configuration to full responsibility of large implementations My entrepreneurial attitude, strong leadership in building cohesive teams, as well as business process improvement resulted in a clear progression of increased responsibility.
Tags for this Online Resume: Pittsburgh, SAP, Manager, Director, Information Technology, Innovative, ERP, IT, SDLC, RFP / RFI, Service Level Agreements SLA, ITSM IT Service Management, IT Business Case Development, Governance, Change Control / Quality Assurance, Consulting, Staff Development, Mergers Acuisitions Restructuring
STRATEGIC BUSINESS MANAGEMENT EXECUTIVE
I am an articulate, ambitious and results-driven Business Management Executive with broad based expertise leading effective business strategy, project management, and cross-functional team leadership in support of multi-billion dollar organizations. I have extensive expertise in leading teams of domestic and offshore professionals in the implementation of complex IT infrastructure management projects that meet and exceed ...
Ideal Companies: Google, IBM, Microsoft, Cisco, Emerson, CA Technologies, Tata, at&t, Genentech, Valero Energy, Boston Consulting Group, Plante & Moran, Kimley-Horn & Associates, Qualcomm, Starbucks, Network Appliance, CDW, SRA International, Genzyme, Hot Topic, PricewaterhouseCoopers, Booz Allen Hamilton, Yahoo, Standard Pacific, CH2M Hill, Nike
Tags for this Online Resume: Management, Strategic Outsourcing, Project Executive, Project Management, PMP, Consulting Services, Contract Management, Executive, Cloud Services, Managed Services, Customer Satisfaction, CRM, Data Center, Disaster Recovery, Vendor Management
Computer Programmer/Analyst with 20+ years of excellent experience and skills in programming (both mainframe and client server) and systems analysis.
Work in a small team or individually with a diverse group of people in a large company on their mainframe systems.
Ideal Companies: Banks, Insurance, Government
Sales Manager - 10 Years of Experience - Near 75002
Obtaining a career opportunity within an organization where I can utilize my sales leadership to benefit my employer and achieve financial prosperity for employer and my peers.
Tags for this Online Resume: Account Managemenrt, Account Executive, Sales Manager, Account Management, Accounting, Automation, Budget Preparation, Budgeting, Business Development, Cabling
PMP Certified Project Manager
Seasoned Project Manager with successful experience in multiple industries. Flexible with military style organization and precision. Looking to lead the team to success thru the highs and lows.
Ideal Companies: SAIC, Northrup Grumman, Booz Allen Hamilton
Tags for this Online Resume: Earned Value Managment, Project Management Professional (PMP), Project Management, Business Management, Logistics Management
Seasoned Assitant Vice President - 15 Years of Experience
Seasoned AVP dedicated to bring organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue
Ideal Companies: Adobe, Apple, Microsoft, Oracle, Hewlett Packard, Yahoo, Google, IBM, Symantec, Facebook, Amazon.com INC, Dell Inc, General Electric, Raytheon, US Bank, Merrill Lynch, Deloitte, PNC Bank, Charles Schwab, Capital One, JP Morgan, Chase, Bank of America, Fidelity Investments, HSBC Bank, American Express
Tags for this Online Resume: Project Management, Project Planning, Project Development, Customer Relations Specialist, Process Improvement, Quality Assurance, Quality Control, Results-Oriented, Risk Management, Human Resources Management, Performance Measurement, Startups, Turnarounds, Cost Reduction Strategies, Strategic Planning, Workflow Planning, Finance Background, Financing, Employee Relations, Sales, Leadership, Natural Leader, Delegation, River Forest, Illinois, 60305, Vice President, Assistant Vice President, VP, AVP, Chicago, Oak Park, Business Development, Performance optimization, New Business Development, Budgeting, Finance, Corporate administration, World class organization, Crisis management, Organizational Leadership, Profitability improvement, Multi-site operations, Joint Ventures, Alliances, Consensus building, Consensus Teaming, Decision-Making, Benchmarking, Best Practices
Manager
SUMMARY Professional IT Help Service Desk / Service Desk Manager with extensive experience in Incident Management, Service Level Management, Problem Management, Desktop / Help Desk development and management. Implemented CMDB and other ITIL standards in the areas of Incident Management, Change Management, Service Level Management and Problem Management. Special expertise with call-tracking applications, automated call distr...
Tags for this Online Resume: Change Management, Microsoft Change Management, Management, Desktop Computer, Service Desk, Help Desk Manager, Windows 7, Help Desk, Remedy, ITIL V3, Incident Manager, Change Manager, Serivce Manager, 3D Modelling, Computer Graphics, Animation, Illustration, Film, Themed Environment, Theme Park, Scultptor, Set Design, Museum, Scenic Artist
General - 11 Years of Experience - Near 89436
Summary Results oriented professional with demonstrated success in leadership roles including finance/accounting, project management and human resources across multiple industries. Able to effectively establish priorities and meet deadlines. Proven record of delivering results for over 20 years through collaborative and consultative partnerships to achieve desired results. * Experienced Human Resources Manager * Organizatio...
Tags for this Online Resume: Manufacturing, Publishing, Purchasing, Services, Strategic Planning, Travel, Accounting, Human Resources, Information Technology, Leadership
Data Centre Manager
SUMMARY Highly motivated, experienced and accomplished, customer-focused IT Operations Manager. Consistently deliver business results with confidence and assurance in providing outstanding customer service support. Strong leadership skills that motivate others. I am trustworthy and confident to help others to excel and perform their best. Qualifications include, excellent customer service, great contract negotiator and stro...
Tags for this Online Resume: Customer Service, Health Care Systems, Banking, Facilities Management, Team Lead, ITIL Specialist, Information Systems, HR
Manager - 20 Years of Experience - Near 84062
QUALIFICATIONS * 16 years of end-to-end technology acquisition and implementation efforts. * 16 years negotiating contracts and managing third-party relationships, risks, and responsibilities. * 14 years performing technical, operational, and business project management. * 12 years of direct end-customer, support, advocacy, and consulting. * 12 years as a leader formalizing enterprise product, service, technology, and opera...
Tags for this Online Resume: Applications, Software, Support, Application Development, Management, Services, Vendor Management, Banking Industry, Program Manager, Project Management
Manager - 16 Years of Experience - Near 22202
Summary: Supervised Tier 1 team in implementing XenMobile mobile computing solution to the Dept. of State and transitioning Blackberry services from the Remote Access group to the newly established Mobile group. Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolved customer complaints. Conducted team meetings and participate in transitioning meetings. Summary: Supervise ...
Tags for this Online Resume: Complaints, Troubleshooting, Monitoring, Network Operations Center, Networking, Information Technology, Intrusion Detection, Itil, Microsoft Exchange, Training
