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Online Resumes with "J D Power"
Customer Service
I am currently working as an online Customer Service Specialist with AT&T U-Verse. I have an outstanding ability to work comfortably and efficiently within an ever changing and high stress environment, while maintaining flexibility and teamwork. I am a motivated self-starter with an exceptional aptitude for learning new concepts quickly. As a dedicated employee for seventeen years taking care of our customers, I believe tha...
Tags for this Online Resume: Billing, Attention to Detail, Bookkeeping, Calendar, Clerical, Client Relations, Communication, Computer, Correspondence, Customer Service, Microsoft Office, Meeting Planning, Multi-tasking, Office Administration, Office Management, Oral Communication, Ordering Office Supplies, Order Processing, Organizational Skills, Outlook, Planning, Prioritizing, Receptionist, Record Keeping, Scheduling, Self Motivation, Spreadsheets, Supervising, Teamwork, Time, Travel Arrangements, Typing, Voicemail, Word Processing, Written Communication
Executive - Service and Sales Operations - 17 years - Location Flexible
Customer Experience executive with 17+ years leading both large (2500+) and small (<100) business strategy and operations teams within Fortune 500 companies. Proven leadership focusing on customer and employee experiences within multiple channel environments that led to several national customer experience awards from J.D. Power & Associates, Consumer Reports, and Forrester. Respected member and thought leader within the C...
Tags for this Online Resume: Customer Experience, Retail Operations, Customer Service, Telecommunications, Leadership, Executive
Customer Experience Executive - 35+ years experience - Connecticut
I am a Customer Experience expert with 35+ years experience managing and consulting in all industries. Extensive experience and success helping clients go from "Good to Great" in the provision of Customer Service, increasing customer and employee satisfaction, retention, ROI, and bottom line growth. Significant expertise in interpersonal skills and working with all levels within an organization, from front line employees ...
Ideal Companies: Any company dedicated to providing excellent Customer Service
Tags for this Online Resume: Connecticut, Customer Experience, Consulting, Contact Center, Customer Service training, Customer Satisfaction Research Analysis, Customer Service Management, Contact Center Management, Customer Satisfaction improvement, Customer Satisfaction Analysis, Employee Satisfaction Analysis and improvement, Leadership Development, Cultural definition and realignment, Process improvement, ACD technology, Client satisfaction
World Class Customer Service Manager, Call Center Manager, Call center subject matter expert, 6 Sigma Customer service manager
I am a Customer Support Manager/Call Center Manager with over 15 years of service. Subject matter expert on Customer care and Call centers. I am a Green Belt in 6 Sigma and have a passion for improving processes thus reducing costs, increasing revenues and Customer Service.
Ideal Companies: Illumina, Republics Services, Verizon Wireless
Tags for this Online Resume: 6 sigma, Customer support manager, Project manager, Assistant Director, Technical Support, Training Manager, Workforce Manager
Analyst - 20 Years of Experience - Near 06851
Extensive industry experience/expertise in telecommunications technology consumer products financial services and automotive QUALIFICATION SUMMARY Sales Experience Achievements: * Matched or exceeded budgeted revenue targets in 13 out of 14 years with P&L responsibility * Expanded telecom business by 250% in 5 year period at J.D. Power * Three-time consecutive sales award winner (highest sales totals) Two awards for largest...
Tags for this Online Resume: market research, analyst, voice of customer, customer insight, new york metro, business development, Apple, Assessments, Automotive, Best Practices
President - 20 Years of Experience - Near 44017
Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS * Delivered the best performing financial year in Ameridial's 23 year history and over five years, grew annua...
Tags for this Online Resume: Call Center, Customer Service, Program Management, Site Design, Site Selections, Start-ups, Voice, Email, Leadership, Management
Director of Quality - 20 Years of Experience - Near 76262
CAREER SUMMARY: Dynamic, multi-disciplined Manufacturing US citizen Executive with over 28 years of successful, results-oriented experience in US and international plants in Manufacturing Management, Production, Engineering, Supplier Development, Quality Control and Quality Assurance. Experience includes diverse Fortune 500 corporations spanning Machining: NGC Gears Group Co Oil & Gas: Harbison-Fischer / Dover Corporation L...
Tags for this Online Resume: Best Practices, Integrate, Kaizen, Reliability, Database, Engineering, Inventory, Inventory Control, Manufacturing, Material Handling
Senior Manager
Accomplishments Aircraft Services International Group * Successfully re-tool of refueling operational organization for Southwest Airlines resulting in successfully achieving consistent Green/Gold level performance in safety and On-time metrics for major hub base operating 7,000+ flights per month. * Developed an on-going business partnership with British Airways to secure Ground Handling and Passenger Services to include tr...
Tags for this Online Resume: Complaints, Human Resources, Management, Recruiting, Scheduling, Compliance, Training, Airlines, Customer Service, FAA
Chief Executive Officer - 20 Years of Experience - Near 33326
includes developing distribution licensing manufacturing and general business agreements plus testifying in hearing with the D.O.J. F.C.C. C.P.S.C. and other federal agencies. Public speaking engagements including CES J.D. Powers Detroit Auto Show and many others. Chicago and other cities with general media outlets including National TV news programs and publicans.
Tags for this Online Resume: Pricing, AT&T, Insurance, Distribution, Management, Product Development, Procurement, Brand Management, Electronics, Manufacturing, Vice President
Recruiter - 20 Years of Experience - Near 90292
Tags for this Online Resume: Social Media, Recruiter, Taleo, Human Resources, Sourcing, Entertainment, Financial Industry, Information Technology, Account Manager, Accounting
Executive Director, Market Research Operations
Find a company that can take advantage of my exceptional research planning, anlaysis and presentation skills
Ideal Companies: BMW, TrueCar, Yahoo!Autos, Edmunds, Toyota, Honda, Hyundai, TNS, Maritz, Visa, IPSOS, MRI, Martiz, Nielsen, Decision Analyst, Qualtrics, SSI, SRS, NPD Group, JD Power, Forrester, Kantar Group, Research International, Synovate, IRI, Harris Interactive, Hall & Partners
Tags for this Online Resume: Consumer Insights, Market Research, Qualitatitive, Quantitative, Conjoint, Questionnaire, Survey, SPSS, SAS, Analysis
Food
Tags for this Online Resume: Business Development, New Business Development, Outsourcing, Research, Integrate, Assessments, Retail, Ideal, Predict, Predict (Data Dictionary)
