Description
Extensive industry experience/expertise in telecommunications technology consumer products financial services and automotive QUALIFICATION SUMMARY Sales Experience Achievements: * Matched or exceeded budgeted revenue targets in 13 out of 14 years with P&L responsibility * Expanded telecom business by 250% in 5 year period at J.D. Power * Three-time consecutive sales award winner (highest sales totals) Two awards for largest consulting project for 2014 and 2015 * Achieved highest CM % of any industry practice for five years Management/Client Relationship Skills: * Over 25 years working within Fortune 500 companies selling syndicated and consulting market research data, consulting assessments, and best practices projects * Ability to effectively navigate organizational structure and develop key relationships with a wide spectrum of clients, from Fortune 100 to smaller regional companies * Effective with business development strategy, client service, product development, revenue responsibility, and P&L management * Strong presenter of CX results and improvement insights to C-Suit and senior executive levels * Extensive research experience (quant. and qual.) including CX, NPS, consumer shopping, product development, brand-awareness, competitive analysis, channel (sales/service/web) satisfaction AREAS OF EXPERTISE Consultative Research/Sales Customer Experience/NPS Pipeline Development Business Development Team Development & Leadership Focus Group Moderation Opportunity Generation Deal / Contract Negotiations Data Analysis/Forecasting
Accomplishments
Highlights:
Job Skills
Keywords
