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Online Resumes with "ITSM "



Configuration Management - 12 years experience - BMC Remedy ITSM Suite - Kansas City

IT Service Management

Featured Profile

Director / Manager - IT - ERP - 15 years in Enterprise IT Deployments - Pittsburgh

I have been an IT leader for more than 15 years, ranging from initial programming and configuration to full responsibility of large implementations My entrepreneurial attitude, strong leadership in building cohesive teams, as well as business process improvement resulted in a clear progression of increased responsibility.

Tags for this Online Resume: Pittsburgh, SAP, Manager, Director, Information Technology, Innovative, ERP, IT, SDLC, RFP / RFI, Service Level Agreements SLA, ITSM IT Service Management, IT Business Case Development, Governance, Change Control / Quality Assurance, Consulting, Staff Development, Mergers Acuisitions Restructuring

Application Support

Tags for this Online Resume: Change Management Analyst, ITIL, Coordinator, ITSM

Regional CIO - 26 Years Experience - Global

Tags for this Online Resume: ITIL, ITSM, Program Management

Project Manager - 10 Years of Experience - Near 80905

Currently seeking a position in IT service delivery account management, IT project management, or IT Service Management (ITSM).

Tags for this Online Resume: ITSM, ITIL, Support, Transition, PMP, Project, Relationship

Business Analyst - 15 Years of Experience - Near 80111

As part of the ITSM management team, the Change Advisory Board, and the process owner for Service Requests and Incident Management, I have put into practice many of the aspects of the ITIL framework. This is exemplified through the development of automated service request workflows, incident wizards, and Coaching Loop Assessments which have enabled process compliance in these areas. Through quality reviews, metric reporti...

Tags for this Online Resume: Denver, ITIL, ITSM, ServiceNow, Metrics, Reporting, Analysis, Process

VoIP Engineer - 10 Years of Experience - Near 20706

Yasin Yeshee Ahmad Greensring Court Lanham, MD 20706 443 631-3997 (M) 240 235-6313 (H) 301 830-7857 (F) E-mail: yasinyahmad@gmail.com Technical Skills: Cisco Call Manager (CUCM) v.7x, 8.x Cisco Unity(CUC), Cisco Call Center Express (UCCX) v.8.x, Meeting Place, Meeting Time, Right Fax, ITSM / Remedy / HEAT, OTRS, Commercial Trained, EIA/TIA Standards, CCNA, CCNA Voice, Active Directory, VMware, WireShark, Putty, Visio...

Tags for this Online Resume: CUCM, CUC, UCCX, MACD, UC, Call Manager, Unity Connection

Technical Trainer - 18 Years of Experience - Near 75231

PROFESSIONAL SUMMARY * Service Asset and Configuration Management (SACM) trainer and account advisor * Technical change agent and astute troubleshooter * Configuration and maintenance of Atrium CMDB tool * Change Management trainer and account advisor * Increase operational efficiencies * Transitions IT staff effectively during outsourcing contracts * Manages software upgrades and documentation during critical IT process th...

Tags for this Online Resume: Dallas, ITIL, ITSM, Problem Management, Change Management, Configuration, Service Management, Change Management, Itil, Configuration Management, Configure, Management, Remedy, BMC Software, Documentation, Transitions

Computer Hardware Sales Representative - 3 Years of Experience - Near 30064

Tags for this Online Resume: ITSM, ITIL, Consultative , Account Management, Business Development Management, Vendor Management, Requirement Analysis, Business Process, Project Management

IT Manager

Tags for this Online Resume: ITSM, HPSM, ServiceCenter, Service Manager, Manager

Manager - 15 Years of Experience - Near 33178

IT Strategic Consultant with more than 15 years of experience in an Information Technology Consulting Services firm dedicated to financial and manufacturing sectors. Diverse IT management experience in a petrochemical enterprise with a solid strategic vision and demonstrated track record of improving top line and bottom line results through the acceleration of key services introductions, operational efficiency and cost co...

Tags for this Online Resume: ITIL, ISO 20.000, ISO 27.000, COBIT, BSC, DRP, ITSM

Manager - 20 Years of Experience - Near 76233

With more than 15 years of experience in telecom & IT, I'm a results-driven & motivated team leader with a passion for technological innovation. Analytical & creative, I thrive in high-stress, fast-paced environments where collaboration, requirements gathering, analysis, & solutions development are key. My solutions consistently propel organizations to meet customer service & bottom-line goals. Most recently, I served as t...

Tags for this Online Resume: vendor management, NOC management, project management, transition , P, ITIL, ITSM, SLA