Description
PROFESSIONAL SUMMARY * Service Asset and Configuration Management (SACM) trainer and account advisor * Technical change agent and astute troubleshooter * Configuration and maintenance of Atrium CMDB tool * Change Management trainer and account advisor * Increase operational efficiencies * Transitions IT staff effectively during outsourcing contracts * Manages software upgrades and documentation during critical IT process that reduces spend * Implemented global processes in multiple countries and domestically * Reduces expenses and improves processes for company
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Itil | Change Manager Independent Contractor Process/Business Consultant | 9/2015 - 3/2015 |
| Fractech Services Llc | Change Manager | 5/2011 - 7/2013 |
| Jp Morgan Chase | Incident Manager | 12/2010 - 5/2011 |
| Perot Systems Corporation | Service Management Global Lead Leveraged Service Manager Service Desk Agent | 3/2005 - 4/2009 |
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