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Online Resumes with "ITIL Process"



Featured Profile

Customer Service Manager

Summary Awarding winning knowledge management professional who has vast management experience and in Knowledge Centered Support (KCS). Motivated to ensure company's knowledge management tools, processes and staff perform at peak levels and exceed company goals. Accomplishments Successfully implemented and maintained Knowledge Centered Support (KCS) for Peregrine and HP Software. Successfully developed and delivered KCS trai...

Ideal Companies: Dell, MS, State Farm

Tags for this Online Resume: Acceptance Testing, Program Manager, Test, User Acceptance Testing, Insurance, Management, HP, Peregrine, Software, Support, Knowledge Management, KCS, Knowledge Centered Support, Knowledge Base Management

Project Manager - 20 Years of Experience - Near 07035

SUMMARY Extensive Project / Program Management experience supported by an earlier career in Systems and Software Engineering. Experience in the Telecommunications, Credit Card, Health Care, Mortgage, Insurance industries. Extensive experience in areas of Project Control, Coordination and Management Experience building, coordinating and leading high performance teams Successfully Managed Offshore Teams Extensive use of the S...

Tags for this Online Resume: System engineering, Engineering, Microsoft Project, MS Project, Billing, AT&T, Management, Microsoft, Microsoft Excel, Microsoft PowerPoint

Application Support - 6 Years of Experience - Near 85027

Problem Knowledge & Change management of Information Technology Infrastructure Library (ITIL) process. * Facilitate the service/outage restoration bridges Root Cause Analysis and drive permanent fix. Participate on Enterprise Change Authorization Board (CAB) calls and coordinate on changes at enterprise level. * Identify the scope for automation develop the solutions to cut manual effort wherever possible. * Participate in ...

Tags for this Online Resume: Debugging, Management, Support, Technical Support, Agile, Application Server, Automation, Bridges, Cms, ITIL, html, linux, java, incident management, Major Incident Management, Root cause Analysis, Change Management, Knowledge management

Project Manager - 17 Years of Experience - Near 78727

Permanent Resident - Green Card Holder. Can work for any client within US and don't need sponsorship. 17+ years of overall experience in Enterprise IT Infrastructure Services - Solution Design, Service Transition, Service Delivery, Project Management and IT Transformation. 10 + years of experience in directing and coordination of activities pertaining to technology, transition or transformation programs for strategic IT IS ...

Tags for this Online Resume: Database, Oracle, Oracle 10G, Team Lead, Information Technology, aws, linux, it jobs, software, cloud, program management, account management, IT manager

Manager - 20 Years of Experience - Near 11743

Areas of Expertise * Lean Six Sigma BPM business analysis for technical and business solutions evaluate/implement business process through Six Sigma methodology by identifying and mapping technology with business needs. * My corporate Vision includes driving efficiency of operations, increasing quality of service by partnering with business units and achieve strong bottom-line performance applying Lean Six Sigma methodology...

Tags for this Online Resume: Support, Technical Support, Customer Relationship Management, Disaster Recovery, Fixed Assets, Inventory, Network Support, network, vm, azure, was, client services, vendor management, data center

Project Manager - 14 Years of Experience

PROFESSIONAL SUMMARY Technically Sophisticated Professional with experience in Project Management, IT Infrastructure, Service Delivery, ITIL Implementation, and Team Management. Significant infrastructure management experience of running operations in non-prod and production environments for support incident management, problem management, change management, build and deployment of pre-production environment. Establish and ...

Tags for this Online Resume: Its, JIRA, Root Cause Analysis, AutoSys, Unix, Quality, Coding, Configuration Management, Configure, Infrastructure

System Engineer - 12 Years of Experience - Near 95051

12+ Years of IT professional experience as Windows/VMware Consultant with specialization in Windows Server 2008/2008 R2/2012/2012R2 and Virtualization with VMware ESXi hosts 4.x/5.X/6.X Hands on Experience in Installing Configuring & Troubleshooting VMware ESX 6.0/5.5/4.1 vSphere 5.5/5.0/4.0 VCSA 6.5 VCenter servers. Configuring VM's on ESX server and installing hosts and Migrating Virtual Machines across various VMware ESX...

Tags for this Online Resume: Active Directory, Applications, AT&T, Automation, Blade Servers, BMC Software, C Programming Language, Capacity Planning, Certificate Authority, Citrix

System Administrator - 19 Years of Experience

Profile Technical expertise & Leadership A technocrat with over 19+ years of experience in IT Infrastructure Implementation, Operational Management with technical expertise in the LINUX/UNIX, Puppet, Ansible, Red Hat Satellite 6 Administration, Red Hat Cluster Suite, Veritas Cluster, VxVM, Vmware, Storage & ITIL Process. Design, Architect, Develop, Document, Create, Implement and on going management/update of all SLES/RHEL ...

Tags for this Online Resume: Satellite, HP, IBM, Configuration Management, Configure, Data Center Migration, GFS, Information Technology, Intel, Management

System Engineer - 12 Years of Experience - Near 08540

Professional Summary Over the course of twenty years I have acquired a wealth of knowledge and experience managing and supervising technical teams focused on customer satisfaction. I am an Insightful, results-driven IT professional motivated to drive projects from start to finish as part of a dynamic team. Display notable success participating in planning, analysis, and implementation of solutions in support of strategic bu...

Tags for this Online Resume: Networking, Systems Engineer, Team Lead, Information Technology, IT Management, Management, Spring, System Analyst, Certification for Information System Security Professional, Citrix, linux, javascript, it jobs, html, software

Project Manager - 13 Years of Experience - Near 89134

Summary IT professional with substantial global experience in Enterprise project management, IT Management, Technology deployment project management, Technical team leadership, Quality assurance, Problem management (RCA), Pre sales consulting (ITIL aligned managed services)

Tags for this Online Resume: Leadership, Due Diligence, Information Technology, Integrate, Sales, Email, Quality Assurance, Project Management, Delivery, Technical Team Leadership, Microsoft Office Suite, ITIL Process, Service Management, Cross functional integration, Cross frameworks, 3rd party and Client Management

Senior Database Administrator - 16 Years of Experience - Throughout USA

PROFESSIONAL SUMMARY * 16 years of experience in Microsoft SQL Server Database Administration on SQL Version 6.5, 7, 2000,2005,2008, 2008R2, 2012, 2014 and 2016, SQL Azure * Experienced in full life cycle of database administration in SQL Server. Worked both as a Production Support/Infrastructure DBA. * Monitoring the mental and physiological status of staff and take appropriate action to mitigate stress and complete the pr...

Tags for this Online Resume: Dba (Database Admin), Security, IBM, Management, Microsoft Windows NT, Oracle, Acceptance Testing, Automation, Business Intelligence

Application Support - 12 Years of Experience - Near 03801

Experience Summary: * An Optimistic and Self-motivated Professional with 12+ years of IT experience in AS/400 environment. Have extensive experience in various phases of Software Development Life Cycle such as Designing, Development, Testing, Implementation, production Support and Maintenance. * Having experience in development and production support of AS400 platform systems in Automotive, Leisure, Retail industries using ...

Tags for this Online Resume: Rlu, RPG, RPG/400, Sales, Scheduling, Sda, SDLC, SDLC (Software Development Life Cycle), Software, Software Development