Description
Problem Knowledge & Change management of Information Technology Infrastructure Library (ITIL) process. * Facilitate the service/outage restoration bridges Root Cause Analysis and drive permanent fix. Participate on Enterprise Change Authorization Board (CAB) calls and coordinate on changes at enterprise level. * Identify the scope for automation develop the solutions to cut manual effort wherever possible. * Participate in Business Continuity Process / Disaster recovery Testing to make sure continuous service to the customer.
Accomplishments
Highlights:
Keywords
